Head of Customer Success, Americas — Scale Growth & Impact

Canva; Austin (TX); Hybrid; USD 150.000 - 200.000; Vollzeit

Benefits dieser Stelle

Equity packages

Health benefits plan

401(k) retirement plan with company contribution

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Zusammenfassung

A leading design platform in Austin is seeking a Head of Customer Success for the Americas to lead a team dedicated to enterprise customers. You will define and execute customer success strategies, drive adoption and retention, and develop high-performing teams. The ideal candidate has a proven background in B2B SaaS and a strong regional market understanding. This role includes competitive benefits, such as equity packages and health plans.

Qualifikationen

• Experience building a Customer Success function for high-growth B2B SaaS.
• Proven track record of driving growth in a large book of business.
• Ability to develop high-performing, purpose-driven teams.

Aufgaben

• Define and execute the Customer Success strategy for the Americas.
• Lead and coach a Customer Success Management team.
• Enhance customer adoption and retention.

Kenntnisse

Strategic leadership

Customer success function building

Regional (Americas) market expertise

People leadership

Customer-first mindset

Cross-functional influence

Jobbeschreibung

A leading design platform in Austin is seeking a Head of Customer Success for the Americas to lead a team dedicated to enterprise customers. You will define and execute customer success strategies, drive adoption and retention, and develop high-performing teams. The ideal candidate has a proven background in B2B SaaS and a strong regional market understanding. This role includes competitive benefits, such as equity packages and health plans.