SVP Customer Success

Stanton House; United States; On-site; USD 240,000 - 360,000; Full time

Job summary

Stanton House is seeking a Senior Vice President of Customer Success to lead post-sale strategy for enterprise accounts in a dynamic security software environment. You will design and scale onboarding, adoption, renewals, and expansion programs to maximize retention and revenue growth.

The role requires building scalable processes, establishing core metrics, and forecasting practices while partnering with Sales, Product, and Support to drive exceptional customer outcomes and executive-level

Job description

The client is seeking a Senior Vice President of Customer Success to lead and scale post-sale strategy, with a focus on strengthening retention, driving expansion, and enhancing the overall customer experience for enterprise accounts. This role will oversee the customer success organization, ensuring effective onboarding, adoption, renewals, and growth initiatives are in place to support business objectives.

The successful candidate will be responsible for building operational processes, establishing key metrics, and implementing forecasting practices to drive retention and net revenue growth. Collaboration with Sales, Product, and Support teams is essential to improve customer outcomes and integrate feedback. The role also involves developing executive relationships with key customers, serving as a senior escalation point, and hiring, coaching, and developing leaders and frontline managers to support organizational scale.

Ideal candidates will have senior leadership experience in customer success within a B2B SaaS or security technology environment, with a proven ability to improve retention, renewals, and expansion among enterprise clients. Strong operational discipline, executive presence, and experience building teams and processes during periods of growth are highly valued. This is a high-visibility leadership opportunity with significant impact on revenue and customer outcomes in a dynamic security market.