Global Head of Customer Success & Growth

Grey Matter Recruitment; San Francisco (CA); Hybrid; USD 200,000 - 350,000; Full time

Job summary

Grey Matter Recruitment is seeking an experienced Global VP/Head of Customer Success to lead the worldwide CS organisation, driving retention, revenue growth and operational excellence. The role covers North America and EMEA with a focus on building a proactive, consultative CS function.

Hybrid working options from San Francisco, New York or London, with a track record of scaling teams in AdTech, mobile advertising and programmatic ecosystems.

Qualifications

• 10+ years’ Customer Success leadership experience within AdTech.
• Strong experience within the mobile advertising and programmatic ecosystem is essential.
• Proven track record leading global Customer Success or Account Management teams.
• Experience driving customer retention and revenue growth.
• Strong commercial and leadership skills.
• Experience building and scaling high performing teams.
• Comfortable working in a fast paced, high growth environment.

Responsibilities

• Lead Customer Success teams across North America and EMEA
• Own global customer retention, expansion and Net Revenue Retention
• Build a proactive, consultative Customer Success function
• Develop scalable customer success processes and playbooks
• Partner with Sales, Product and Operations to drive customer growth
• Coach and develop high performing Customer Success leaders
• Hybrid working from San Francisco, New York or London

Skills

Customer Success leadership

AdTech

Global leadership

Revenue growth

Cross-functional collaboration

People development

Hybrid work

Job description

Grey Matter Recruitment is seeking an experienced Global VP/Head of Customer Success to lead the worldwide CS organisation, driving retention, revenue growth and operational excellence. The role covers North America and EMEA with a focus on building a proactive, consultative CS function.

Hybrid working options from San Francisco, New York or London, with a track record of scaling teams in AdTech, mobile advertising and programmatic ecosystems.