Global Travel Support Specialist

Concentrix; Pontiac (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries, handling questions and issues via phone, email, and chat, and providing accurate information on bookings, accounts, and services.

You will document interactions in CRM tools, follow compliance standards, and collaborate with your team to resolve complex cases, delivering an exceptional customer experience in a dynamic, fast-paced environment.

Aufgaben

• Handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services.
• Document interactions in CRM tools, follow compliance and quality standards.
• Collaborate with team to resolve complex cases and deliver an exceptional customer experience.

Jobbeschreibung

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries, handling questions and issues via phone, email, and chat, and providing accurate information on bookings, accounts, and services.

You will document interactions in CRM tools, follow compliance standards, and collaborate with your team to resolve complex cases, delivering an exceptional customer experience in a dynamic, fast-paced environment.