Global Technical Services Operations Leader - Remote/Hybrid

JLL; Austin (TX); On-site; USD 133,000 - 199,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Global Technical Services Operations Lead to oversee regional engineering teams worldwide, ensuring operational excellence and alignment with Oracle contract requirements. This role combines deep technical expertise with strategic operations management to drive KPI performance and service delivery standards.

You'll lead global engineering operations across Americas, EMEA, LAD, and JAPAC, manage MEP and critical infrastructure teams, ensure safety and compliance, and drive

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)
• Minimum 10+ years senior-level IFM hard service delivery management
• Proven track record managing large-scale, multi-site regional technical operations
• Experience with preventive maintenance programs, asset management, and life cycle planning
• Experience managing vendor relationships and third-party service providers
• Track record of achieving and exceeding service level agreements and KPI targets
• Deep knowledge of MEP systems, building automation, critical infrastructure, and life safety systems
• Strong project management skills with ability to oversee multiple concurrent initiatives
• Excellent communication skills with ability to present technical information to executive stakeholders
• Strong financial acumen with experience managing operational budgets and capital programs

Responsibilities

• Lead global engineering operations across regions, managing technical service delivery for Oracle's portfolio
• Oversee MEP and critical infrastructure teams and ensure compliance with codes and safety
• Support 24/7 on-site coverage and emergency response procedures
• Drive KPI targets and governance reporting
• Develop training and ensure staff stay aligned with Oracle policies
• Maintain records in CMMS and generate monthly/quarterly reports

Skills

Leadership

Strategic planning

Communication

Project management

Vendor management

MEP systems

Education

Bachelor's degree in Engineering

Master's degree preferred

Tools

CMMS platforms

Building automation

Life safety systems

Job description

JLL is seeking a Global Technical Services Operations Lead to oversee regional engineering teams worldwide, ensuring operational excellence and alignment with Oracle contract requirements. This role combines deep technical expertise with strategic operations management to drive KPI performance and service delivery standards.

You'll lead global engineering operations across Americas, EMEA, LAD, and JAPAC, manage MEP and critical infrastructure teams, ensure safety and compliance, and drive