Global Technical Services Operations Lead

Jones Lang LaSalle Incorporated; Nashville, Northern (TN, KY); Hybrid; USD 133,000 - 199,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Job summary

Jones Lang LaSalle Incorporated (JLL) is hiring a Global Technical Services Operations Lead. You will oversee worldwide engineering operations, drive KPI performance, and ensure compliance with contract requirements and safety standards.

This role requires deep technical expertise, seasoned leadership, and the ability to manage cross‑regional teams while aligning with Oracle portfolio governance and service delivery goals.

Qualifications

• Bachelor's degree in Engineering or related discipline required.
• Minimum 10+ years senior‑level IFM hard service delivery management.
• Proven track record managing large‑scale, multi‑site regional technical operations.
• Experience with preventive maintenance programs, asset management, and life cycle planning.
• Experience managing vendor relationships and third‑party service providers.
• Strong project management skills and ability to oversee multiple initiatives.

Responsibilities

• Oversee global engineering operations across regions.
• Lead MEP and critical infrastructure teams and ensure safety and compliance.
• Drive KPI performance and service quality through governance frameworks.
• Develop training and governance records; report monthly/quarterly performance.

Skills

Engineering leadership

KPI management

Operational excellence

Executive communication

Budget management

Vendor management

Education

Bachelor's degree in Engineering

Professional Engineer license (PE)

Advanced degree

Tools

CMMS platforms

Facilities management software

Building automation systems knowledge

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Global Technical Services Operations Lead (M3)

Location: Flexible, Nashville client HQ ideally

Work Schedule: Remote (Hybrid preferred in Nashville), M-F 8:00 AM-5:00 PM CT

Travel Requirements: 25%+ domestic & international

Reports to: Global Technical Services Director

Estimated base salary range: $133,100 - $199,300

What this job involves:

The Global Technical Services Operations Lead will oversee regional engineering teams worldwide, ensuring operational excellence and alignment with Oracle contract requirements. This role requires deep technical expertise combined with strategic operational management to drive performance against established KPIs and service delivery standards.

What your day-to-day will look like:

• Engineering & Operations Management Lead global engineering operations across Americas, EMEA, LAD, and JAPAC regions, managing technical service delivery for Oracle's portfolio
• Oversee Building and Technical Services teams responsible for mechanical, electrical, plumbing (MEP), and critical infrastructure systems
• Ensure compliance with all statutory, building code, fire, and safety requirements while maintaining comprehensive safety and technical training programs
• Support the management of 24/7 on‑site coverage requirements and emergency response procedures across all regions

KPI Performance & Service Quality

• Drive achievement of Core KPI targets
• Monitor and report monthly and quarterly performance metrics through Oracle's governance framework
• Implement root cause analysis and remedial action plans when KPIs are not met

Technical Excellence & Innovation

• Maintain expertise in building infrastructure systems including chillers, boilers, HVAC, electrical distribution, UPS systems, generators, and critical process equipment
• Ensure proper commissioning, testing, and documentation of all MEP systems
• Propose technology upgrades and modernization projects with ROI analysis and business case justification
• Implement Water Safety Management Plans and environmental compliance programs

Team Development & Training

• Develop, implement, and maintain employee training programs to improve skill levels and accommodate new technical requirements
• Ensure staff stays current with Oracle systems, policies, and all governing laws and regulations
• Collaborate with Oracle's Global Process Owners on training initiatives
• Maintain documented training completion records and certifications

Governance & Reporting

• Provide meaningful monthly, quarterly, and year-to-date operational reports highlighting performance against KPIs
• Deliver self-performance assessments and summaries of value‑add contributions
• Participate in monthly and quarterly business review meetings presenting performance metrics across all facilities
• Maintain all records and reports in Oracle's CMMS (Computerized Maintenance Management System)

Required Qualifications:

• Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)
• Minimum 10+ years senior‑level IFM hard service delivery management
• Proven track record managing large‑scale, multi‑site regional technical operations
• Experience with preventive maintenance programs, asset management, and life cycle planning
• Experience managing vendor relationships and third‑party service providers
• Track record of achieving and exceeding service level agreements and KPI targets
• Deep knowledge of MEP systems, building automation, critical infrastructure, and life safety systems
• Strong understanding of CMMS platforms and facilities management technology systems
• Knowledge of OSHA, environmental regulations, and building codes across multiple jurisdictions
• Demonstrated ability to lead and develop high‑performing technical teams across diverse geographies
• Strong project management skills with ability to oversee multiple concurrent initiatives
• Excellent communication skills with ability to present technical information to executive stakeholders
• Ability to analyze performance data, identify trends, and implement corrective actions
• Strong financial acumen with experience managing operational budgets and capital programs

Preferred Qualifications:

• Advanced degree (Master's or higher in Engineering or related field)
• Global experience (working across multiple international regions)
• Professional engineering license (PE)
• Experience implementing continuous improvement methodologies (Lean, Six Sigma, etc.)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 133,100.00 - 199,300.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote - Albany, NY, Austin, TX, Denver, CO, Nashville, TN, New York, NY, Richmond, VA, San Francisco, CA

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.