Global Technical Services Operations Leader (Remote)

JLL; Richmond (VA); Hybrid; USD 133,000 - 199,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in the United States is seeking a Global Technical Services Operations Lead to oversee regional engineering teams, ensuring operational excellence and alignment with Oracle contracts. You will drive performance against KPIs, manage multi-site technical operations, and lead MEP and critical infrastructure initiatives.

The role requires deep technical knowledge and strategic operational management, with remote/hybrid work options and travel; the compensation reflects a competitive base salary

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline) required.
• Minimum 10+ years senior-level IFM hard service delivery management.
• Proven track record managing large-scale, multi-site regional technical operations.
• Experience with preventive maintenance programs, asset management, and life cycle planning.
• Experience managing vendor relationships and third-party service providers.
• Track record of achieving and exceeding service level agreements and KPI targets.
• Deep knowledge of MEP systems, building automation, critical infrastructure, and life safety systems.
• Strong understanding of CMMS platforms and facilities management technology systems.
• Knowledge of OSHA, environmental regulations, and building codes across multiple jurisdictions.
• Demonstrated ability to lead and develop high-performing technical teams across diverse geographies.
• Strong project management skills with ability to oversee multiple concurrent initiatives.
• Excellent communication skills with ability to present technical information to executive stakeholders.
• Ability to analyze performance data, identify trends, and implement corrective actions.
• Strong financial acumen with experience managing operational budgets and capital programs.

Responsibilities

• Lead global engineering operations across Americas, EMEA, LAD, and JAPAC regions, managing technical service delivery for Oracle's portfolio.
• Oversee Building and Technical Services teams responsible for MEP and critical infrastructure systems.
• Ensure compliance with codes, safety requirements and training programs.
• Support 24/7 on-site coverage and emergency response procedures across regions.
• Drive KPI targets and report performance through governance framework.
• Maintain expertise in building infrastructure systems including chillers, boilers, HVAC, electrical distribution, UPS, generators and critical equipment.
• Ensure commissioning, testing, and documentation of all MEP systems.
• Propose technology upgrades with ROI analysis and business case justification.
• Implement Water Safety Management Plans and environmental compliance programs.
• Develop and maintain employee training programs; ensure staff stays current with policies and laws.

Skills

IFM leadership

Multi-site operations

KPI management

Vendor management

Budget management

Executive communication

Project management

CMMS platforms

Education

Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)

Master's degree or higher in Engineering

Tools

CMMS platforms

Job description

JLL in the United States is seeking a Global Technical Services Operations Lead to oversee regional engineering teams, ensuring operational excellence and alignment with Oracle contracts. You will drive performance against KPIs, manage multi-site technical operations, and lead MEP and critical infrastructure initiatives.

The role requires deep technical knowledge and strategic operational management, with remote/hybrid work options and travel; the compensation reflects a competitive base salary