Global Technical Services Operations Lead

JLL; Denver (CO); Hybrid; USD 133,000 - 199,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Job summary

JLL is seeking a Global Technical Services Operations Lead to oversee regional engineering teams and ensure operational excellence across the Oracle portfolio. The role demands deep technical expertise, regional leadership, and strong KPI-driven management.

The position requires 10+ years in IFM hard service delivery, a mechanical/electrical engineering background, and experience guiding multi-site operations. Hybrid work is possible, with travel and a strong focus on safety and compliance.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or related) required.
• 10+ years senior-level IFM hard service delivery management experience required.
• Proven track record managing large-scale, multi-site regional technical operations.
• Experience with preventive maintenance programs, asset management, and life cycle planning.
• Strong project management skills and ability to oversee multiple initiatives.
• Excellent communication skills with executive stakeholders.

Responsibilities

• Lead global engineering operations across Americas, EMEA, LAD, and JAPAC regions for Oracle portfolio.
• Oversee Building and Technical Services teams responsible for MEP and critical infrastructure systems.
• Ensure compliance with all codes, regulations, and safety requirements; manage training programs.
• Support 24/7 on-site coverage and emergency response procedures across regions.
• Drive KPI performance, governance reporting, and root-cause analysis for improvements.
• Develop, implement, and maintain training programs and keep documentation up-to-date.

Skills

Leadership

Communication

Problem solving

Analytics

Strategic thinking

Education

Bachelor's degree in Engineering

Tools

CMMS

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Global Technical Services Operations Lead (M3)

Location: Flexible, Nashville client HQ ideally

Work Schedule: Remote (Hybrid preferred in Nashville), M-F 8:00 AM-5:00 PM CT

Travel Requirements: 25%+ domestic & international

Reports to: Global Technical Services Director

Estimated base salary range: $133,100 - $199,300

What this job involves:

The Global Technical Services Operations Lead will oversee regional engineering teams worldwide, ensuring operational excellence and alignment with Oracle contract requirements. This role requires deep technical expertise combined with strategic operational management to drive performance against established KPIs and service delivery standards.

What your day-to-day will look like:

Engineering & Operations Management

• Lead global engineering operations across Americas, EMEA, LAD, and JAPAC regions, managing technical service delivery for Oracle's portfolio
• Oversee Building and Technical Services teams responsible for mechanical, electrical, plumbing (MEP), and critical infrastructure systems
• Ensure compliance with all statutory, building code, fire, and safety requirements while maintaining comprehensive safety and technical training programs
• Support the management of 24/7 on-site coverage requirements and emergency response procedures across all regions

KPI Performance & Service Quality

• Drive achievement of Core KPI targets
• Monitor and report monthly and quarterly performance metrics through Oracle's governance framework
• Implement root cause analysis and remedial action plans when KPIs are not met

Technical Excellence & Innovation

• Maintain expertise in building infrastructure systems including chillers, boilers, HVAC, electrical distribution, UPS systems, generators, and critical process equipment
• Ensure proper commissioning, testing, and documentation of all MEP systems
• Propose technology upgrades and modernization projects with ROI analysis and business case justification
• Implement Water Safety Management Plans and environmental compliance programs

Team Development & Training

• Develop, implement, and maintain employee training programs to improve skill levels and accommodate new technical requirements
• Ensure staff stays current with Oracle systems, policies, and all governing laws and regulations
• Collaborate with Oracle's Global Process Owners on training initiatives
• Maintain documented training completion records and certifications

Governance & Reporting

• Provide meaningful monthly, quarterly, and year-to-date operational reports highlighting performance against KPIs
• Deliver self-performance assessments and summaries of value-add contributions
• Participate in monthly and quarterly business review meetings presenting performance metrics across all facilities
• Maintain all records and reports in Oracle's CMMS (Computerized Maintenance Management System)

Required Qualifications:

• Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)
• Minimum 10+ years senior-level IFM hard service delivery management
• Proven track record managing large-scale, multi-site regional technical operations
• Experience with preventive maintenance programs, asset management, and life cycle planning
• Experience managing vendor relationships and third-party service providers
• Track record of achieving and exceeding service level agreements and KPI targets
• Deep knowledge of MEP systems, building automation, critical infrastructure, and life safety systems
• Strong understanding of CMMS platforms and facilities management technology systems
• Knowledge of OSHA, environmental regulations, and building codes across multiple jurisdictions
• Demonstrated ability to lead and develop high-performing technical teams across diverse geographies
• Strong project management skills with ability to oversee multiple concurrent initiatives
• Excellent communication skills with ability to present technical information to executive stakeholders
• Ability to analyze performance data, identify trends, and implement corrective actions
• Strong financial acumen with experience managing operational budgets and capital programs

Preferred Qualifications:

• Advanced degree (Master's or higher in Engineering or related field)
• Global experience (working across multiple international regions)
• Professional engineering license (PE)
• Experience implementing continuous improvement methodologies (Lean, Six Sigma, etc.)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

133,100.00 - 199,300.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Albany, NY, Austin, TX, Denver, CO, Nashville, TN, New York, NY, Richmond, VA, San Francisco, CA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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