Global Study Abroad Program Advisor

Chicago Headquarters; Chicago (IL); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Job summary

IES Abroad, headquartered in Chicago, seeks a Program Advisor to deliver top-quality pre-departure advising and service to students, families, and home schools. You will become an expert on a set of IES Abroad programs, provide friendly, accurate information by phone and email, maintain meticulous records, and collaborate with colleagues across departments.

This role supports after-hours calls in a rotating team, requires 1-2 years in higher education or administration, strong customer service,

Qualifications

• 1-2 years experience in higher education or administration
• Empathetic communicator with exceptional customer service skills
• Enthusiasm for education and development of college-aged students
• Ability to manage high call volume

Responsibilities

• Provide friendly, accurate, and prompt pre-departure support to students, parents, and school staff
• Maintain excellent records of all communications
• Utilize database and web technology in daily functions
• Serve as College Relations & Advising department expert on specific programs
• Participate in editing and updating student pre-departure materials for enrollment cycles
• Handle after-hours calls as part of rotating staff
• Regular and predictable attendance is essential

Skills

Empathetic communicator

Customer service

Call center experience

Intercultural competency

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

CRM/Database platforms

Job description

IES Abroad, headquartered in Chicago, seeks a Program Advisor to deliver top-quality pre-departure advising and service to students, families, and home schools. You will become an expert on a set of IES Abroad programs, provide friendly, accurate information by phone and email, maintain meticulous records, and collaborate with colleagues across departments.

This role supports after-hours calls in a rotating team, requires 1-2 years in higher education or administration, strong customer service,