Program Advisor

IES Abroad; Chicago (IL); Presencial; USD 56.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement plan

Paid time off

Descripción de la vacante

IES Abroad is seeking a Program Advisor in Chicago to provide top-quality pre-departure advising and support for students, families, and partner institutions. You will act as a program expert and collaborate across departments to ensure accurate information and smooth enrollment cycles.

You will maintain meticulous records, manage communications, and contribute to the continuous improvement of pre-departure materials. Evening/weekend hours and occasional travel may be required.

Formación

• 1–2 years in higher education or administration.
• Empathetic communicator with exceptional customer service.
• Ability to manage high call volume.
• Proficient in Microsoft Office; able to learn database and CMS platforms.
• Strong attention to detail and accurate records.

Responsabilidades

• Provide pre-departure support and information to students, families, and staff via written and verbal communications.
• Maintain excellent records of all communications and utilize database/web tools daily.
• Serve as department expert for specific IES Abroad programs within College Relations & Advising.
• Collaborate with other departments to answer questions and implement program changes/enhancements.
• Edit and update student pre-departure materials for enrollment cycles.
• Participate in after-hours coverage as part of a rotating team.

Conocimientos

Customer service

Communication

High call volume

Detail oriented

Teamwork

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

CRM/database

Content mgmt systems

Descripción del empleo

Status: Full-time, exemptSchedule: M-F, 8.30a.m. – 4.30p.m, including occasional evening and weekend work and occasional travel based on seasonal business needs/position requirementsReports to: Program Advising ManagerDirect reports: NoneStart date: ASAPLocation: Chicago, IL, USAAbout Us:IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.Summary of Position:The IES Abroad Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for all IES Abroad students, their families, and home school personnel. The Advisor serves as an expert on a set of IES Abroad programs for both external and internal audiences.Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communicationsMaintain excellent records of all communicationsUtilize database and web technology in all daily functionsServe as College Relations & Advising department expert on specific IES Abroad programsServe as a member of an advising team, providing call and email coverage for team members when neededLiaise with other departments to answer student questions and monitor any program changes/enhancementsCommunicate program changes/enhancements to all team members and relevant departmentsParticipate in editing and updating student pre-departure materials for each enrollment cycleServe as part of a rotating group of staff handling after-hours calls.Regular and predictable attendance is an essential function of this positionAny other task or duty as assigned or requiredA commitment to fostering an inclusive environment, promoting diversity, and contributing to an organizational culture of equity and anti-racismEssential Job Responsibilities & Duties:Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communicationsMaintain excellent records of all communicationsUtilize database and web technology in all daily functionsServe as College Relations & Advising department expert on specific IES Abroad programsServe as a member of an advising team, providing call and email coverage for team members when neededLiaise with other departments to answer student questions and monitor any program changes/enhancementsCommunicate program changes/enhancements to all team members and relevant departmentsParticipate in editing and updating student pre-departure materials for each enrollment cycleServe as part of a rotating group of staff handling after-hours calls. Additional:Regular and predictable attendance is an essential function of this positionAny other task or duty as assigned or requiredExperience & Qualifications/Skills:1-2 years experience in higher education or administrationEmpathetic communicator with exceptional customer service skillsEnthusiasm for education and development of college-aged studentsAbility to manage and maintain high call volumeAbility to exercise sound judgment and problem solving skills when handling a variety of issuesMaintain a positive attitude even during stressful situationsFamiliarity with principles of international education, study abroad, and intercultural competency is preferredIntermediate level Microsoft Office skills, and ability to learn database and content management system platformsAbility to work with minimal supervision, meet commitments on a consistent and timely basis, and take responsibility for actions and resultsAbility to be flexible and adaptable in a changing environmentStrong attention to detail with the capacity to maintain accurate recordsEducation, Licenses and/or Certifications etc.Bachelor’s degree or equivalent work experienceHiring Salary$62,000Benefits EligibleYesIES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careersHow to Apply:All applicants should submit an application including cover letter, resume, and salary requirementsPlease visit www.IESabroad.org for more information about working at IES Abroad. If you require an accommodation with the application process, please email us: [e-mail] .Equal Opportunity Employment:IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.