Program Advising Assistant

Chicago Headquarters; Chicago (IL); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

IES Abroad in Chicago is hiring a Program Advising Assistant to support the Program Advising and Office Services teams. You will handle student inquiries via phone, email, and virtual meetings, assist with enrollment tasks, and help keep records accurate.

This role includes reception duties during office hours and participation in ongoing projects. Ideal candidates have at least one year of admin or student-support experience, strong communication skills, and proficiency with MS Office and

Qualifications

• Bachelor’s degree required; administrative or student support experience preferred.
• Proficient in MS Office; able to use databases and phone systems.
• Strong written and verbal communication; able to work independently and under pressure.

Responsibilities

• Assist advising team with outbound and inbound calls and emails to students and families.
• Support program and management projects and data audits.
• Answer and route calls during receptionist duty and maintain accurate records.
• Commit to diversity, equity, inclusion and anti-racism.
• Perform office services tasks like shipping or production projects.

Skills

Administrative support

MS Office

Phone systems

Communication skills

Customer service

Time management

Diversity & inclusion

Independent worker

Data entry

Education

Bachelor’s degree

Tools

Database systems

CRM systems

Job description

Status

Status: Full-time, non-exempt Schedule: Business hours are 8:30 am - 4:30 pm CST, Monday - Friday. 37.5 hours per week during office hours Reports to: Program Advising Manager Direct reports: None Start date: ASAP Location: Chicago, IL, USA (hybrid)

About Us

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Overview

The Program Advising Assistant supports the work of the Program Advising team, approximately 85% of the time, and the Office Services team, approximately 15% of the time. The position will support program advising responsibilities, including advising students and families by phone, email, and virtually; will be responsible for tasks that help to advance enrollment goals; and will support other departmental projects and activities. This position will have reception duties answering incoming calls, led by the office services team, each workday for one hour, and will serve as receptionist on full days, as required by the office services team.

Essential Job Responsibilities & Duties

Assist advising team with outbound and inbound calls and emails to students and families about IES Abroad program predeparture processes or requirements, such as application processes, course pre-registration, visas, housing, etc. Assist advising team and management team with ongoing and ad hoc projects as needed. Provide support for data audits. Monitor and answer active switchboard during full-time receptionist breaks and PTO; provide friendly and helpful service to callers; route calls to the correct party. Knowledgeable of the business processes and organizational structure in order to accurately and efficiently route calls and provide information about the organization to callers. Assist with office services administrative tasks several times per year including shipping and/or production projects, as requested. Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism. Any other task or duty as assigned or required.

Experience Qualifications/Skills

Minimum one year of administrative and/or student support services experience Basic Microsoft Office application skills required; database and phone systems experience preferred. Strong written and verbal communication skills (on-phone & in-person) Must be courteous, professional, helpful, and able to work well under pressure Must be able to work effectively and independently, with minimal supervision Ability to demonstrate values and promotion of diversity, equity, inclusion and anti-racism required. Strong attention to detail with the capacity to maintain accurate records Ability to learn new systems quickly and handle projects independently Ability to prioritize multiple projects simultaneously and to meet deadlines Creative and independent problem-solving skills Exceptional team player: proactive and responsible, with the ability to assimilate and manage information rapidly from multiple information sources Able to lift at least 15 lbs Regular and predictable attendance is an essential function of this position Education, Licenses, and/or Certifications Bachelor’s degree

Hiring Salary Range

$27/HR

Benefits Eligible

Yes IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off.

Benefit Information

Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers

Equal Opportunity Employment

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws. IES Global, headquartered in Chicago, is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. We offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, IES Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For 75 years, we have been a trusted leader in global education. We are committed to expanding access to study abroad, fostering a sense of belonging for everyone at IES Global, and building cultural competence among our students, partners, and staff worldwide. When all people feel included and valued in the workplace, our work environment is enhanced, and our mission becomes more achievable. At IES Global, that looks like proudly bringing together top talent from across the globe with varying perspectives and expertise and enabling them to thrive at work. Join us and become part of a community dedicated to creating global leaders and life-changing experiences.