Program Advisor

Chicago Headquarters; Chicago (IL); Presencial; USD 56.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement Plan

Paid Time Off

Descripción de la vacante

IES Abroad, headquartered in Chicago, seeks a Program Advisor to deliver top-quality pre-departure advising and service to students, families, and home schools. You will become an expert on a set of IES Abroad programs, provide friendly, accurate information by phone and email, maintain meticulous records, and collaborate with colleagues across departments.

This role supports after-hours calls in a rotating team, requires 1-2 years in higher education or administration, strong customer service,

Formación

• 1-2 years experience in higher education or administration
• Empathetic communicator with exceptional customer service skills
• Enthusiasm for education and development of college-aged students
• Ability to manage high call volume

Responsabilidades

• Provide friendly, accurate, and prompt pre-departure support to students, parents, and school staff
• Maintain excellent records of all communications
• Utilize database and web technology in daily functions
• Serve as College Relations & Advising department expert on specific programs
• Participate in editing and updating student pre-departure materials for enrollment cycles
• Handle after-hours calls as part of rotating staff
• Regular and predictable attendance is essential

Conocimientos

Empathetic communicator

Customer service

Call center experience

Intercultural competency

Educación

Bachelor's degree or equivalent work experience

Herramientas

Microsoft Office

CRM/Database platforms

Descripción del empleo

Status: Full-time, exempt Schedule: M-F, 8.30a.m. - 4.30p.m, including occasional evening and weekend work and occasional travel based on seasonal business needs/position requirements Reports to: Program Advising Manager Direct reports: None Start date: ASAP Location: Chicago, IL, USA

About Us

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary of Position

The IES Abroad Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for all IES Abroad students, their families, and home school personnel. The Advisor serves as an expert on a set of IES Abroad programs for both external and internal audiences. Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications. Maintain excellent records of all communications. Utilize database and web technology in all daily functions. Serve as College Relations & Advising department expert on specific IES Abroad programs. Serve as a member of an advising team, providing call and email coverage for team members when needed. Liaise with other departments to answer student questions and monitor any program changes/enhancements. Communicate program changes/enhancements to all team members and relevant departments. Participate in editing and updating student pre-departure materials for each enrollment cycle. Serve as part of a rotating group of staff handling after-hours calls. Regular and predictable attendance is an essential function of this position. Any other task or duty as assigned or required.

Essential Job Responsibilities & Duties

• Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
• Maintain excellent records of all communications
• Utilize database and web technology in all daily functions
• Serve as College Relations & Advising department expert on specific IES Abroad programs
• Serve as a member of an advising team, providing call and email coverage for team members when needed
• Liaise with other departments to answer student questions and monitor any program changes/enhancements
• Communicate program changes/enhancements to all team members and relevant departments
• Participate in editing and updating student pre-departure materials for each enrollment cycle
• Serve as part of a rotating group of staff handling after-hours calls
• Regular and predictable attendance is an essential function of this position
• Any other task or duty as assigned or required

Experience & Qualifications/Skills

• 1-2 years experience in higher education or administration
• Empathetic communicator with exceptional customer service skills
• Enthusiasm for education and development of college- aged students
• Ability to manage and maintain high call volume
• Ability to exercise sound judgment and problem solving skills when handling a variety of issues
• Maintain a positive attitude even during stressful situations
• Familiarity with principles of international education, study abroad, and intercultural competency is preferred
• Intermediate level Microsoft Office skills, and ability to learn database and content management system platforms
• Ability to work with minimal supervision, meet commitments on a consistent and timely basis, and take responsibility for actions and results
• Ability to be flexible and adaptable in a changing environment
• Strong attention to detail with the capacity to maintain accurate records

Education, Licenses and/or Certifications etc.

Bachelor’s degree or equivalent work experience

Hiring Salary

Hiring Salary $62,000 Benefits Eligible Yes IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers

Equal Opportunity Employment

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.

Additional Company Culture

IES Global, headquartered in Chicago, is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. We offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, IES Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For 75 years, we have been a trusted leader in global education. We are committed to expanding access to study abroad, fostering a sense of belonging for everyone at IES Global, and building cultural competence among our students, partners, and staff worldwide. When all people feel included and valued in the workplace, our work environment is enhanced, and our mission becomes more achievable. At IES Global, that looks like proudly bringing together top talent from across the globe with varying perspectives and expertise and enabling them to thrive at work. Join us and become part of a community dedicated to creating global leaders and life-changing experiences.