Global Study Abroad Advisor

IES Abroad; Chicago (IL); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

IES Abroad is seeking a Program Advisor in Chicago to provide top-quality pre-departure advising and support for students, families, and partner institutions. You will act as a program expert and collaborate across departments to ensure accurate information and smooth enrollment cycles.

You will maintain meticulous records, manage communications, and contribute to the continuous improvement of pre-departure materials. Evening/weekend hours and occasional travel may be required.

Qualifications

• 1–2 years in higher education or administration.
• Empathetic communicator with exceptional customer service.
• Ability to manage high call volume.
• Proficient in Microsoft Office; able to learn database and CMS platforms.
• Strong attention to detail and accurate records.

Responsibilities

• Provide pre-departure support and information to students, families, and staff via written and verbal communications.
• Maintain excellent records of all communications and utilize database/web tools daily.
• Serve as department expert for specific IES Abroad programs within College Relations & Advising.
• Collaborate with other departments to answer questions and implement program changes/enhancements.
• Edit and update student pre-departure materials for enrollment cycles.
• Participate in after-hours coverage as part of a rotating team.

Skills

Customer service

Communication

High call volume

Detail oriented

Teamwork

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM/database

Content mgmt systems

Job description

IES Abroad is seeking a Program Advisor in Chicago to provide top-quality pre-departure advising and support for students, families, and partner institutions. You will act as a program expert and collaborate across departments to ensure accurate information and smooth enrollment cycles.

You will maintain meticulous records, manage communications, and contribute to the continuous improvement of pre-departure materials. Evening/weekend hours and occasional travel may be required.