Global Strategic Ops Director - Pharma Accounts

NCBioImpact; Durham (NC); On-site; USD 123,000 - 344,000; Full time

Job summary

IQVIA is seeking a senior leader to govern assets, resources, technology, and processes for a designated customer portfolio in life sciences. You will oversee projects across global teams and drive an operations manual aligned with client expectations.

You will lead strategic planning, account management, and governance committees; manage milestones, budgets, and quality metrics; serve as primary contact for the account and ensure cross‑functional collaboration. Travel up to 25% is required.

Qualifications

• 15 years in pharmaceutical, CRO, or related industry.
• Experience in clinical operations, CRA, Commercial or related operational functions.
• Knowledge of contractual obligations and customer accounts.
• Excellent presentation and negotiation skills.
• Strong communication and problem-solving abilities.
• Ability to deliver results with quality and timelines.

Responsibilities

• Lead strategic planning and support to designated customer initiatives.
• Direct the designated customer account globally and lead project teams.
• Manage milestones, quality, time, and financial objectives.
• Serve as the primary operational management contact and escalation point.
• Participate in development and support of customer sales initiatives.
• Travel up to 25% based on location.

Skills

Leadership

Strategic planning

Negotiation

Communication

Project management

Client relationship management

Education

Life Science or related field

Tools

MS Office

CRM

Job description

IQVIA is seeking a senior leader to govern assets, resources, technology, and processes for a designated customer portfolio in life sciences. You will oversee projects across global teams and drive an operations manual aligned with client expectations.

You will lead strategic planning, account management, and governance committees; manage milestones, budgets, and quality metrics; serve as primary contact for the account and ensure cross‑functional collaboration. Travel up to 25% is required.