Global Strategic Operations Director

IQVIA Inc; Durham (NC); On-site; USD 123,000 - 344,000; Full time

Job summary

IQVIA is seeking a senior operations leader to govern assets, resources and processes for a designated customer portfolio in the life sciences space. You will direct global project teams and develop an operations manual to standardize delivery across the account.

The role requires extensive pharmaceutical or CRO experience, strong leadership and negotiation skills, and the ability to manage milestones, budgets and customer expectations across regions.

Qualifications

• 15 years in pharmaceutical, CRO, or related industry
• Experience in clinical operations, data management, or project management
• Demonstrated knowledge of contractual obligations and customer accounts
• Excellent motivation, team building and leadership skills
• Excellent presentation and negotiation skills
• Excellent communication skills
• Strong influencing and negotiation skills
• Sound judgment and decision-making skills

Responsibilities

• Lead strategic planning and support for designated customer initiatives
• Lead the Strategic Account Management (SAM) team and key SAM initiatives
• Direct the designated customer account globally to provide leadership oversight to project teams
• Develop and manage an operations manual for product development projects
• Manage customer engagement rules of engagement and operational norms
• Oversee delivery against milestones, quality, time and budget targets
• Serve as primary operational contact and maintain client communication channels
• Forecast resource needs and support quarterly development of resource forecasts
• Act as relationship manager for the designated customer and manage escalation plans
• Participate in development of customer sales initiatives and budget proposals
• Ensure global adherence to best practices and IQVIA standards
• Travel up to 25% as required

Skills

Leadership skills

Negotiation skills

Communication skills

Problem-solving skills

Decision-making

MS Office

Education

Other Degree in Life Science or Business

Tools

MS Office applications

Job description

IQVIA is seeking a senior operations leader to govern assets, resources and processes for a designated customer portfolio in the life sciences space. You will direct global project teams and develop an operations manual to standardize delivery across the account.

The role requires extensive pharmaceutical or CRO experience, strong leadership and negotiation skills, and the ability to manage milestones, budgets and customer expectations across regions.