Strategic Solution Operations Leader

IQVIA; Pennsylvania; On-site; USD 86,000 - 240,000; Full time

Job summary

IQVIA is seeking a Solution Operations Associate Director who works at the intersection of product strategy, service operations, and client delivery. The role turns product strategy into scalable operating processes, policies, and customer guidance to support delivery across client service teams.

You will lead cross-functional initiatives, establish operating cadences, monitor performance, manage risks, and drive change.

Qualifications

• Bachelor’s degree required.
• 7+ years of experience in operations, product operations, client services, service delivery, information services, or a related field.
• Strong operational mindset with experience evaluating performance, identifying risks, and improving processes.

Responsibilities

• Translate product strategy into scalable operating models, service processes, policies, and client-facing execution plans.
• Serve as the operational bridge across product, solutions management, account management, client service, and delivery teams to ensure alignment and consistent execution.
• Establish and manage operating cadences, service standards, procedures, and commercial guidance.
• Gather feedback to identify trends, resolve gaps, and drive continuous improvement across products and client experience.
• Lead cross-functional initiatives, manage priorities and timelines, and influence stakeholders without direct authority.

Skills

Operational leadership

Cross-functional collaboration

Stakeholder management

Change leadership

Education

Bachelor's degree

Job description

IQVIA is seeking a Solution Operations Associate Director who works at the intersection of product strategy, service operations, and client delivery. The role turns product strategy into scalable operating processes, policies, and customer guidance to support delivery across client service teams.

You will lead cross-functional initiatives, establish operating cadences, monitor performance, manage risks, and drive change.