Global Strategic Client Manager (Remote)

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Maersk is seeking a seasoned professional to manage strategic global customers and lead initiatives across commercial, operational, and functional teams. You will act as a strategic supply chain consultant, driving integrated logistics solutions with measurable business value and overseeing CSFs and KPIs with customers and PM teams.

You will collaborate with Finance, Operations, Product, and Commercial teams to grow a portfolio of strategic accounts while supporting partnerships across Ocean,

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Industry certifications such as CIFFA or CITT are considered an advantage.
• Minimum 5 years of experience in freight forwarding, logistics, supply chain management, shipping, or related industries.
• Strong commercial acumen and experience managing strategic customer relationships in a complex, solution-oriented environment.
• Understanding of FMCG supply chains and customer environments is highly valued, particularly within food & beverage, personal care, consumer goods, or pharmaceutical sectors.
• Excellent communication, stakeholder management, conflict resolution, and problem-solving skills, with the ability to influence without direct authority.
• Proficiency with Microsoft Office applications and AI-enabled productivity tools such as Copilot, ChatGPT, or similar technologies.

Responsibilities

• Serve as the primary point of contact for strategic customers, building trusted relationships across all levels of the client organization, from operational teams to executive leadership.
• Lead customer strategic initiatives, special projects, and the integration of new business opportunities to support long-term growth and partnership success.
• Act as a strategic supply chain consultant, identifying opportunities to improve customer performance and recommending integrated logistics solutions that create measurable business value.
• Establish, monitor, and continuously improve CSFs and KPIs in partnership with customers and Program Management teams.
• Drive the expansion of Maersk's integrated logistics portfolio by identifying opportunities across Ocean, Air, Customs, Warehousing, Domestic Transportation, Supply Chain Management and Value-Added Services.
• Monitor account profitability, support contract renewals, and contribute to the sustainable growth of strategic customer relationships.
• Lead through influence across Program Management, Operations, Customer Service, Product, Finance, and Commercial teams to deliver successful customer outcomes in a matrix organization.
• Resolve complex customer challenges, manage escalations, and coordinate resources across the organization to ensure service excellence and customer satisfaction.
• Manage a portfolio of strategic accounts while maintaining flexibility to support additional customers and commercial initiatives as business needs evolve.

Skills

Continuous improvement mindset

Excellent communication

Stakeholder management

Conflict resolution

Problem-solving

Influence without authority

Microsoft Office proficiency

AI-enabled productivity tools (Copilot

ChatGPT

Education

Bachelor's degree or equivalent professional experience

CIFFA or CITT certification (advantage)

Tools

Copilot

ChatGPT

Job description

Maersk is seeking a seasoned professional to manage strategic global customers and lead initiatives across commercial, operational, and functional teams. You will act as a strategic supply chain consultant, driving integrated logistics solutions with measurable business value and overseeing CSFs and KPIs with customers and PM teams.

You will collaborate with Finance, Operations, Product, and Commercial teams to grow a portfolio of strategic accounts while supporting partnerships across Ocean,