Client Program Manager

APM Terminals; Charlotte (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

Maersk in Charlotte, NC seeks a Client Program Manager to drive customer success through strong stakeholder management and program leadership. You will coordinate logistics, product, commercial, and operations to align with customer priorities and measurable outcomes.

The ideal candidate has experience managing strategic accounts, leading cross-functional programs, and delivering end-to-end supply chain performance in a global matrix environment.

Qualifications

• Bachelor’s degree in Business, Logistics, Engineering, Supply Chain Management, or related field.
• 5+ years of operational, logistics, supply chain management, program management, or customer management experience.
• Strong knowledge of supply chain management, transportation, warehousing, inventory management, and logistics operations.

Responsibilities

• Act as the primary point of contact, building trusted relationships and ensuring alignment on strategic priorities.
• Lead cross-functional programs across Maersk, driving execution from strategy to delivery.
• Partner closely with customer stakeholders and internal teams to improve operational performance, service delivery, and customer satisfaction.
• Identify opportunities to improve supply chain performance by driving best practices and implementing continuous improvement initiatives.
• Develop and maintain standardized KPIs to track performance and enable data-driven decision-making.
• Drive speed-to-market improvements through innovative supply chain solutions.
• Collaborate with internal stakeholders across logistics, product, and operations to enhance service delivery and scalability.
• Anticipate operational challenges and proactively design solutions to improve efficiency, cost, and customer outcomes.
• Conduct regular operational reviews, root cause analysis, and corrective action planning to ensure sustainable performance improvements.

Skills

Stakeholder management

Cross-functional leadership

Supply chain management

Communication skills

Power BI

Excel

Education

Bachelor’s degree in Business, Logistics, Engineering, or related field

Tools

Power BI

Microsoft Office

Excel

Job description

The Client Program Manager serves as the primary point of contact for a strategic global customer, responsible for driving customer success through strong stakeholder management, program leadership, and supply chain expertise. This role leads cross functional initiatives across logistics, product, commercial, and operations teams to ensure alignment on customer priorities, operational performance, and business outcomes. The ideal candidate brings a strong foundation in supply chain management, experience managing complex customer relationships, and the ability to influence across a global matrix organization. Success in this role requires the ability to navigate diverse stakeholder groups, coordinate resources across regions and functions, identify opportunities for continuous improvement, and translate customer priorities into measurable results. This position is best suited for a customer focused leader with experience managing strategic accounts, leading cross functional programs, and driving end to end supply chain performance within a complex global environment.

Who We Are Looking For We are looking for someone who thrives in a collaborative, customer-focused environment and is passionate about driving supply chain excellence. This role requires a strong understanding of supply chain management principles and the ability to manage complex customer relationships across a global network. The ideal candidate will have experience leading cross-functional programs, aligning stakeholders around common objectives, and driving operational and business outcomes across multiple regions and functions. Success in this role requires strong stakeholder management skills, business acumen, and the ability to navigate a large matrix organization. The candidate should be comfortable engaging with customer leadership, influencing decision makers, coordinating resources across the Maersk network, and driving alignment across operational, commercial, and product teams. The ideal candidate will have a proven track record of building trusted customer relationships, driving accountability across diverse stakeholder groups, and delivering measurable business outcomes in complex environments. Experience supporting global supply chains, strategic accounts, and senior customer stakeholders will be critical to success in this role.

Key Responsibilities

• Act as the primary point of contact, building trusted relationships and ensuring alignment on strategic priorities
• Lead cross-functional programs across Maersk, driving execution from strategy to delivery
• Partner closely with customer stakeholders and internal teams to improve operational performance, service delivery, and customer satisfaction
• Identify opportunities to improve supply chain performance by driving best practices and implementing continuous improvement initiatives
• Develop and maintain standardized KPIs to track performance and enable data-driven decision-making
• Drive speed-to-market improvements through innovative supply chain solutions
• Collaborate with internal stakeholders across logistics, product, and operations to enhance service delivery and scalability
• Anticipate operational challenges and proactively design solutions to improve efficiency, cost, and customer outcomes
• Conduct regular operational reviews, root cause analysis, and corrective action planning to ensure sustainable performance improvements

Qualifications

• Bachelor’s degree in Business, Logistics, Engineering, Supply Chain Management, or a related field
• 5+ years of operational, logistics, supply chain management, program management, or customer management experience
• Strong knowledge of supply chain management, transportation, warehousing, inventory management, and logistics operations
• Preferred: Experience managing strategic customer programs, leading cross-functional initiatives, and driving operational and business outcomes across complex supply chain environments
• Experience working with international supply chains or origin operations
• Strong stakeholder management skills, with the ability to influence across internal and external teams
• Experience managing executive customer stakeholders and supporting customer governance forums
• Ability to navigate large organizations and mobilize resources across functions and regions to drive customer outcomes
• Proven ability to manage multiple projects and drive results in complex environments
• Knowledge of Lean methodologies and continuous improvement practices
• Strong communication and presentation skills
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word); Power BI is a plus
• Preferred (not required): PMP, CSCP, Six Sigma, or related operational excellence certifications

Role Details

Job Type: Full-time

Location: Charlotte, NC

Travel: Limited travel required, typically 1 to 3 trips per year, to support customer QBRs, customer visits, and special projects as needed.

Salary: $95,000 – $120,000*

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Notice to applicants applying to positions in the United States – You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.