Global Client Manager

A.P. Moller - Maersk; Decatur (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Maersk, a global leader in logistics, seeks a Senior Strategic Accounts Manager to oversee a portfolio of key customers from Chicago with remote flexibility.

You will build trusted relationships across operational and executive levels, drive strategic initiatives, and expand integrated logistics solutions across Ocean, Air, Customs, Warehousing, and Transportation.

Qualifications

• Bachelor's degree or equivalent professional experience required.
• Minimum 5 years in freight forwarding, logistics, or related industries.
• Strong commercial acumen with experience managing strategic relationships.
• Excellent communication and stakeholder management skills.
• Proficiency with Microsoft Office and AI productivity tools.

Responsibilities

• Serve as the primary contact for strategic customers and executives.
• Lead customer strategic initiatives and integration of new opportunities.
• Act as a strategic supply chain consultant to improve performance.
• Establish and monitor CSFs and KPIs with customers and PM teams.
• Expand Maersk's integrated logistics portfolio across services.
• Monitor profitability, support contract renewals, grow relationships.
• Lead through influence across PM, Operations, Customer Service, Product, Finance, Commercial.
• Resolve complex challenges and coordinate resources for service excellence.
• Manage a portfolio of strategic accounts and adapt to new business needs.

Skills

Continuous improvement mindset

Bachelor's degree or equivalent

5+ years experience

Commercial acumen

FMCG supply chains understanding

Communication & stakeholder management

MS Office & AI tools (Copilot/ChatGPT)

Education

Bachelor's degree or equivalent professional experience

CIFFA or CITT certification (advantage)

Tools

Copilot

ChatGPT

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Can Offer

• Manage strategic global customers and play a direct role in strengthening long-term partnerships and business growth.
• Collaborate across commercial, operational, and functional teams in a truly global and integrated logistics environment.
• Work in a flexible, remote-based role with exposure to senior customer stakeholders and executive leadership.
• Access ongoing development opportunities while helping shape innovative supply chain solutions for some of the world's leading brands.

Key Responsibilities

• Serve as the primary point of contact for strategic customers, building trusted relationships across all levels of the client organization, from operational teams to executive leadership.
• Lead customer strategic initiatives, special projects, and the integration of new business opportunities to support long-term growth and partnership success.
• Act as a strategic supply chain consultant, identifying opportunities to improve customer performance and recommending integrated logistics solutions that create measurable business value.
• Establish, monitor, and continuously improve Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) in partnership with customers and Program Management teams.
• Drive the expansion of Maersk's integrated logistics portfolio by identifying opportunities across Ocean, Air, Customs, Warehousing, Domestic Transportation, Supply Chain Management and Value-Added Services.
• Monitor account profitability, support contract renewals, and contribute to the sustainable growth of strategic customer relationships.
• Lead through influence across Program Management, Operations, Customer Service, Product, Finance, and Commercial teams to deliver successful customer outcomes in a matrix organization.
• Resolve complex customer challenges, manage escalations, and coordinate resources across the organization to ensure service excellence and customer satisfaction.
• Manage a portfolio of strategic accounts while maintaining flexibility to support additional customers and commercial initiatives as business needs evolve.

What We Are Looking For

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.
• Bachelor's degree or equivalent professional experience. Industry certifications such as CIFFA or CITT are considered an advantage.
• Minimum 5 years of experience in freight forwarding, logistics, supply chain management, shipping, or related industries.
• Strong commercial acumen and experience managing strategic customer relationships in a complex, solution-oriented environment.
• Understanding of FMCG supply chains and customer environments is highly valued, particularly within food & beverage, personal care, consumer goods, or pharmaceutical sectors.
• Excellent communication, stakeholder management, conflict resolution, and problem-solving skills, with the ability to influence without direct authority.
• Proficiency with Microsoft Office applications and AI-enabled productivity tools such as Copilot, ChatGPT, or similar technologies.

Job Type: Full-time

Location: Chicago, IL (Remote)

Salary: $120,000 – $150,000*

• The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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