Global Software Support Engineer I - Solve Tech Challenges

Applied Materials, Inc.; Dallas (TX); On-site; USD 70,000 - 96,000; Full time

Job summary

Applied Materials, Inc. in Dallas is seeking an entry-level software support professional to help resolve equipment software issues with supervision and to provide customer support through our Software Ticketing system.

You will participate in trainings, document work activities, and develop knowledge of product features. The role requires strong communication, ability to manage multiple priorities, and willingness to travel up to 20% with relocation flexibility.

Qualifications

• Understand and resolve equipment software issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Provides assistance in analysis of software issues reported on customer tools by field engineers.

Responsibilities

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Provides assistance in analysis of software issues reported on customer tools by field engineers.

Skills

Customer software support

Software troubleshooting

Communication skills

Self-motivation

Ability to manage multiple priorities

Software Ticketing system

Tools

Software Ticketing system

Job description

Applied Materials, Inc. in Dallas is seeking an entry-level software support professional to help resolve equipment software issues with supervision and to provide customer support through our Software Ticketing system.

You will participate in trainings, document work activities, and develop knowledge of product features. The role requires strong communication, ability to manage multiple priorities, and willingness to travel up to 20% with relocation flexibility.