Global Software Support Engineer I

Applied Materials, Inc.; Richardson (TX); On-site; USD 70,000 - 96,000; Full time

Job summary

Applied Materials, Inc. in Richardson, TX is seeking a non-supervisory software support specialist to diagnose and resolve low-complexity equipment software issues under supervision.

You will assist customers, log tickets, and collaborate with field engineers to deliver timely solutions. You will build knowledge of BU products, follow standard procedures, document work, and participate in ongoing training and certifications.

Qualifications

• Understands and resolves equipment software issues of low complexity with supervision.
• Provides customer software support via ticketing system.
• Analyzes software issues reported by field engineers and aligns with group objectives.

Responsibilities

• Understand and resolve equipment software issues of low complexity with some supervision.
• Provide customer software support via ticketing system and assist in issue analysis.
• Assist in analysis of software issues reported by field engineers; align with group objectives.
• Familiarize with equipment software documentation, features and installation/upgrade instructions for software releases.
• Attend trainings and certifications needed for product knowledge.
• Maintain documented work activities following best practice standards.

Skills

Customer software support

Troubleshooting

Documentation

Communication

Job description

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer Salary: $70,000.00 - $95,500.00 Location: Dallas-Richardson,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

1. Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
2. Provides customer software support via Software Ticketing system.
3. Provides assistance in analysis of software issues reported on customer tools by field engineers. Aligns and delivers in line with group objectives.
4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
5. Take all company level trainings and certifications needed for gaining specific product knowledge.
6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.

Functional Knowledge

Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.

Business Expertise

Applies general knowledge of business developed through education or past experience.

Leadership

No supervisory responsibilities; accountable for developing technical contribution.

Problem Solving

Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Impact

Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Interpersonal Skills

Exchanges straightforward information, asks questions and checks for understanding. Participate in after action reviews to determine root cause Be detailed oriented, curious and seek to understand Document work activities in line with BKM practices Able to manage many priorities and focus on what is most important Be a self-starter, and demonstrate ability to self-manage Excellent communication skills, written & verbal. Focused on teamwork and quality work

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users.