Global Software Support Engineer I - Dallas, TX

Applied Materials, Inc.; Richardson (TX); On-site; USD 70,000 - 96,000; Full time

Job summary

Applied Materials, Inc. in Richardson, TX is seeking a non-supervisory software support specialist to diagnose and resolve low-complexity equipment software issues under supervision.

You will assist customers, log tickets, and collaborate with field engineers to deliver timely solutions. You will build knowledge of BU products, follow standard procedures, document work, and participate in ongoing training and certifications.

Qualifications

• Understands and resolves equipment software issues of low complexity with supervision.
• Provides customer software support via ticketing system.
• Analyzes software issues reported by field engineers and aligns with group objectives.

Responsibilities

• Understand and resolve equipment software issues of low complexity with some supervision.
• Provide customer software support via ticketing system and assist in issue analysis.
• Assist in analysis of software issues reported by field engineers; align with group objectives.
• Familiarize with equipment software documentation, features and installation/upgrade instructions for software releases.
• Attend trainings and certifications needed for product knowledge.
• Maintain documented work activities following best practice standards.

Skills

Customer software support

Troubleshooting

Documentation

Communication

Job description

Applied Materials, Inc. in Richardson, TX is seeking a non-supervisory software support specialist to diagnose and resolve low-complexity equipment software issues under supervision.

You will assist customers, log tickets, and collaborate with field engineers to deliver timely solutions. You will build knowledge of BU products, follow standard procedures, document work, and participate in ongoing training and certifications.