Global Software Support Engineer II — Impact & Growth

Applied Materials, Inc.; Phoenix (AZ); On-site; USD 87,000 - 119,000; Full time

Benefits offered by this job

Bonus program

Stock award program

Comprehensive benefits

Job summary

Applied Materials, Inc. in Phoenix, AZ is seeking a Software Support Engineer to analyze equipment software issues, provide customer software support, and contribute to documentation. This full-time role offers a competitive salary and a path to grow within a global leader in materials engineering.

Travel up to 20% is expected, with relocation possible. Benefits include bonus programs, stock awards, and comprehensive benefits to support professional growth.

Responsibilities

• Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity.
• Provide customer software support via Software Ticketing system.
• Provide timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Contribute to development of customer focused feature documentation for external software features.
• Participate in equipment software specification and design, testing and documentation reviews for customer requests.
• Assist in training junior engineers and detailed product operation.

Job description

Applied Materials, Inc. in Phoenix, AZ is seeking a Software Support Engineer to analyze equipment software issues, provide customer software support, and contribute to documentation. This full-time role offers a competitive salary and a path to grow within a global leader in materials engineering.

Travel up to 20% is expected, with relocation possible. Benefits include bonus programs, stock awards, and comprehensive benefits to support professional growth.