Senior Global Software Support Engineer

Applied Materials, Inc.; Phoenix (AZ); On-site; USD 108,000 - 149,000; Full time

Job summary

Applied Materials, Inc. in Phoenix is seeking a software-focused professional to manage customer expectations during software releases, collaborate with engineering, and ensure high-quality product performance at customer sites.

The role emphasizes training, cross-team communication, and meticulous documentation to drive successful product introductions while supporting field teams and customers across multiple projects.

Qualifications

• Excellent communication skills, written & verbal.
• Be a self-starter and able to self-manage priorities and workload.
• Focus on teamwork and delivering quality work.
• Document work activities in line with best known methods (BKM).

Responsibilities

• Manage customer expectations and issues with software releases, prioritizing requests.
• Troubleshoot complex software problems and collaborate with engineering teams to improve quality.
• Track software performance and feedback from customers to improve product software quality.
• Perform customer scenario validation for key enhancements.
• Interface with external customers for requirements analysis and scheduling.
• Develop field readiness and software readiness checklists for New Product Introductions.
• Deliver training for junior engineers and manufacturing teams.

Skills

Communication skills

Self-management

Teamwork

Problem solving

Attention to detail

Tools

Applied Materials equipment

Job description

Applied Materials, Inc. in Phoenix is seeking a software-focused professional to manage customer expectations during software releases, collaborate with engineering, and ensure high-quality product performance at customer sites.

The role emphasizes training, cross-team communication, and meticulous documentation to drive successful product introductions while supporting field teams and customers across multiple projects.