Support Engineer I — Software Support & Troubleshooting

Applied Materials; Boise (ID); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Job summary

Applied Materials is seeking a full-time, on-site role in Boise, ID to support software applications and resolve low-complexity equipment software issues under supervision. The role includes customer software support via a ticketing system and assisting in analyzing software problems reported on customer tools by field engineers.

The position emphasizes foundational product knowledge, ongoing training, and adherence to group objectives, delivering value through standard procedures and

Qualifications

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Provides assistance in analysis of software issues reported on customer tools by field engineers.

Responsibilities

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Provides assistance in analysis of software issues reported on customer tools by field engineers.
• Aligns and delivers in line with group objectives.
• Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
• Take all company level trainings and certifications needed for gaining specific product knowledge.
• Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.
• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
• Applies general knowledge of business developed through education or past experience.
• No supervisory responsibilities; accountable for developing technical contribution.
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchanges straightforward information, asks questions and checks for understanding.

Job description

Applied Materials is seeking a full-time, on-site role in Boise, ID to support software applications and resolve low-complexity equipment software issues under supervision. The role includes customer software support via a ticketing system and assisting in analyzing software problems reported on customer tools by field engineers.

The position emphasizes foundational product knowledge, ongoing training, and adherence to group objectives, delivering value through standard procedures and