Global Software Support Engineer – Drive Customer Impact

Applied Materials, Inc.; Boise (ID); On-site; USD 70,000 - 96,000; Full time

Job summary

Applied Materials, Inc. in Boise, Idaho is seeking a Software Support Associate to understand and resolve equipment software issues of low complexity under supervision. You will provide customer software support via our ticketing system and assist in analyzing issues reported by field engineers.

You will gain product knowledge through trainings, learn installation/upgrade instructions, and work with documentation for software releases, while growing within a leading global company.

Qualifications

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Familiarizes with equipment software documentation and installation/upgrade instructions for software product releases.

Responsibilities

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Provides assistance in analysis of software issues reported on customer tools by field engineers. Aligns and delivers in line with group objectives.
• Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
• Take all company level trainings and certifications needed for gaining specific product knowledge.
• Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.

Job description

Applied Materials, Inc. in Boise, Idaho is seeking a Software Support Associate to understand and resolve equipment software issues of low complexity under supervision. You will provide customer software support via our ticketing system and assist in analyzing issues reported by field engineers.

You will gain product knowledge through trainings, learn installation/upgrade instructions, and work with documentation for software releases, while growing within a leading global company.