Global Software Support Engineer I — Travel‑Ready | Growth Path
Applied Materials, Inc.
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Benefits offered by this job
Job summary
Applied Materials, Inc. is seeking a software support professional in Austin to resolve equipment software issues and provide customer assistance via our ticketing system.
You will work under supervision, learning BU product details and troubleshooting tools while completing required trainings and certifications. The role includes participation in software analysis for customer tools and gaining hands-on experience with installation and upgrade instructions, with travel up to 20% as part of
Qualifications
- Understand and resolve equipment software issues with supervision.
- Provide customer software support via Software Ticketing system.
- Assist in analysis of software issues and learn product knowledge.
Responsibilities
- Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
- Provide customer software support via Software Ticketing system.
- Assist in analysis of software issues reported on customer tools by field engineers.
- Demonstrates beginner level understanding of BU product, system software and troubleshooting tools.
- Take all company level trainings and certifications needed for gaining product knowledge.
- Understand installation/upgrade instructions for software product releases.
Skills
Tools
Job description
Applied Materials, Inc. is seeking a software support professional in Austin to resolve equipment software issues and provide customer assistance via our ticketing system.
You will work under supervision, learning BU product details and troubleshooting tools while completing required trainings and certifications. The role includes participation in software analysis for customer tools and gaining hands-on experience with installation and upgrade instructions, with travel up to 20% as part of
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