Global Services Partner Program Lead

Zoom; Austin (TX); Hybrid; USD 127,000 - 277,000; Full time

Benefits offered by this job

Benefits program

Job summary

Zoom is seeking a Global Program Manager to own, sharpen, and scale our Services Partner Program, collaborating with channel, sales engineering, and professional services to drive improvements and deliver measurable impact.

The role requires 6–10+ years in a partner environment and 3+ years building programs, plus a business degree. Expect KPI-driven reporting, escalations management, and broad cross-functional influence to advance our partner strategy.

Qualifications

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity.
• 3+ years of experience building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.

Responsibilities

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact.

Skills

Partner experience

Partner programs

Communication

Influence

Finance and operations

Education

Bachelors degree

Job description

Zoom is seeking a Global Program Manager to own, sharpen, and scale our Services Partner Program, collaborating with channel, sales engineering, and professional services to drive improvements and deliver measurable impact.

The role requires 6–10+ years in a partner environment and 3+ years building programs, plus a business degree. Expect KPI-driven reporting, escalations management, and broad cross-functional influence to advance our partner strategy.