Global Services Partner Program Lead

Zoom; Carson City (NV); Hybrid; USD 127,000 - 277,000; Full time

Job summary

Zoom is seeking a Global Program Manager for our Services Partner Program. You will own, evolve, and scale the program, collaborating with channel account management, channel sales engineering, channel operations, and professional services.

In this hybrid role, you will identify gaps, drive improvements, and partner with enablement teams to ensure partners are equipped to leverage the program. You will also own executive-ready reporting and KPI tracking to inform strategic decisions.

Qualifications

• 6–10+ years working for or with Partners in a channel or alliance capacity.
• 3+ years building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries.
• Excellent verbal and written communication skills, with tactful diplomacy in complex stakeholder environments.
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details.

Responsibilities

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.

Skills

Partner ecosystems

Communication

Stakeholder management

Financial acumen

Cross-functional collaboration

Education

Bachelor's degree in Business/Operations/Management

Job description

Zoom is seeking a Global Program Manager for our Services Partner Program. You will own, evolve, and scale the program, collaborating with channel account management, channel sales engineering, channel operations, and professional services.

In this hybrid role, you will identify gaps, drive improvements, and partner with enablement teams to ensure partners are equipped to leverage the program. You will also own executive-ready reporting and KPI tracking to inform strategic decisions.