Global Services Partner Program Lead

Zoom; City of Albany (NY); Hybrid; USD 127,000 - 277,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation package

Job summary

Zoom, based in the United States, is seeking a Global Program Manager for our Services Partner Program. You’ll own, evolve, and scale a high-impact program within the Global Partner Program team.

You’ll collaborate with channel account management, channel sales engineering, channel operations, and professional services to optimize partner engagement, governance, and performance. This role rewards analytical thinking and cross-functional influence.

Qualifications

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity.
• 3+ years building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries.
• Excellent verbal and written communication skills, paired with tactful diplomacy in complex stakeholder environments.
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details.

Responsibilities

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact.

Skills

Partner management

Channel programs

Stakeholder comms

Financial acumen

Education

Bachelor's degree in Business/ related field

Job description

Zoom, based in the United States, is seeking a Global Program Manager for our Services Partner Program. You’ll own, evolve, and scale a high-impact program within the Global Partner Program team.

You’ll collaborate with channel account management, channel sales engineering, channel operations, and professional services to optimize partner engagement, governance, and performance. This role rewards analytical thinking and cross-functional influence.