Global Services Partner Program Lead

Zoom; Helena (MT); Hybrid; USD 127,000 - 277,000; Full time

Job summary

Zoom is seeking a Global Program Manager for the Services Partner Program. You will own and evolve a scalable partner program, partnering with global enablement teams and cross-functional groups to drive impact for partners and the business.

You will lead program governance, metrics, and executive reporting, while managing escalations and surfacing insights to influence strategic direction. This hybrid role combines strategy with hands-on program management.

Qualifications

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity.
• 3+ years of experience building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries.
• Excellent verbal and written communication skills, paired with tactful diplomacy in complex stakeholder environments.
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details.

Responsibilities

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact.

Skills

Interpersonal skills

Team-building

Influence

Stakeholder management

Communication

Education

Bachelor's degree in Business/Operations/Management

Job description

Zoom is seeking a Global Program Manager for the Services Partner Program. You will own and evolve a scalable partner program, partnering with global enablement teams and cross-functional groups to drive impact for partners and the business.

You will lead program governance, metrics, and executive reporting, while managing escalations and surfacing insights to influence strategic direction. This hybrid role combines strategy with hands-on program management.