Global Service Systems & Analytics Lead

Repligen Corporation; Michigan; On-site; USD 134,000 - 192,000; Full time

Benefits offered by this job

Bonus or incentive programs

Equity or equity-like compensation

Paid time off

Health/dental/vision benefits

Retirement benefits

Job summary

Repligen is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead the systems, data infrastructure, integrations, and analytics that support our rapidly growing global service organization.

Reporting to the VP, Service, this role sits at the intersection of technology, data, and service operations, partnering across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions that drive business performance, operational excellence,

Qualifications

• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
• Bachelor's degree in a relevant field.
• Experience supporting field service, technical service, or equipment-based service organizations.
• Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related systems.
• Proven experience designing integrations, APIs, data flows, and automation.
• Experience developing dashboards and analytics to support decision making.
• Knowledge of data governance and data quality practices.

Responsibilities

• Partner with service leadership to define, document, and improve global service processes and standards.
• Translate business needs into system requirements and scalable solutions.
• Lead design, configuration, implementation, maintenance, and optimization of service systems globally.
• Manage integrations between Salesforce, SAP, reporting platforms, and other systems.
• Develop and execute a service master data strategy with governance and accessibility.
• Build dashboards and KPI frameworks for data-driven decision making.
• Develop Power BI, Tableau solutions for operational insights.
• Create data flows and reporting structures from multiple sources.
• Provide guidance to IT and development teams to prioritize enhancements.
• Promote adoption of global processes and reporting methodologies across the organization.
• Develop training materials and user documentation.

Skills

SQL

Python

Power BI

Tableau

Power Query

DAX

Power Automate

C#

HTML

APIs

Data governance

Data architecture

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Computer Science

Tools

Salesforce

SAP

Power BI

Tableau

Job description

Repligen is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead the systems, data infrastructure, integrations, and analytics that support our rapidly growing global service organization.

Reporting to the VP, Service, this role sits at the intersection of technology, data, and service operations, partnering across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions that drive business performance, operational excellence,