Global Senior Director, AI Services Consulting (Remote)

Tech Sales Jobs; San Francisco (CA); Hybrid; USD 270.000 - 406.000; Vollzeit

Zusammenfassung

Zendesk seeks a Senior Director of AI Services Consulting to set global strategy, shape the operating model, and lead a senior team delivering AI-powered customer experience outcomes. You will partner with Sales, CS, Product, Engineering, and Finance to translate insights into scalable programs that drive adoption and margin.

You will establish governance, standards, and an operating rhythm to ensure fast, measurable value for customers and sustained growth across regions, with a hybrid work

Qualifikationen

• Enterprise leadership experience leading through leaders and building scalable teams.
• Deep fluency in AI-enabled services and value realization.
• Experience defining global playbooks, KPIs, governance, and executive rhythms.

Aufgaben

• Define global AI Services Consulting strategy and operating model.
• Forecast demand, capacity planning, and balance utilization with outcomes.
• Establish performance systems tying delivery to customer value and margin.
• Lead cross-functional alignment with Sales, CS, Product, Engineering, and Finance.
• Develop leadership bench and mentoring across directors, managers, and consultants.

Kenntnisse

Executive leadership

AI services authority

Operating model design

Portfolio & transformation

GTM alignment

Executive stakeholder management

Ausbildung

Bachelor’s degree in Business/CS/Engineering

Jobbeschreibung

Zendesk seeks a Senior Director of AI Services Consulting to set global strategy, shape the operating model, and lead a senior team delivering AI-powered customer experience outcomes. You will partner with Sales, CS, Product, Engineering, and Finance to translate insights into scalable programs that drive adoption and margin.

You will establish governance, standards, and an operating rhythm to ensure fast, measurable value for customers and sustained growth across regions, with a hybrid work