Global Head of AI Services Consulting

Tech Sales Jobs; Denver (CO); Hybrid; USD 270,000 - 406,000; Full time

Job summary

Zendesk seeks a Senior Director, Services Consulting, AI to set the global direction for AI Services Consulting and lead senior leaders shaping strategy, delivery quality, and customer outcomes.

You will own the operating model, portfolio strategy, governance, and staffing to deliver measurable value at scale while partnering with Sales, Product, Engineering, and Finance across regions.

Qualifications

• Senior leadership experience in professional services or enterprise SaaS
• Deep fluency in AI-enabled customer service workflows
• Experience defining global playbooks, governance and KPIs
• Executive stakeholder management across Sales, Customer Success, Product and Engineering
• Strong communication and change leadership skills

Responsibilities

• Set the global AI Services Consulting strategy and operating model.
• Own portfolio capacity, prioritization, and commercial performance.
• Create executive accountability for outcomes and measurable business impact.
• Lead cross-functional alignment and executive customer engagement.
• Build leadership bench and AI consulting capability.

Job description

Zendesk seeks a Senior Director, Services Consulting, AI to set the global direction for AI Services Consulting and lead senior leaders shaping strategy, delivery quality, and customer outcomes.

You will own the operating model, portfolio strategy, governance, and staffing to deliver measurable value at scale while partnering with Sales, Product, Engineering, and Finance across regions.