Global Head of AI Services Consulting

Zendesk, Inc.; Madison (WI); Hybrid; USD 270,000 - 406,000; Full time

Job summary

Zendesk, Inc. seeks a Senior Director of AI Services Consulting to set the global direction for AI services and lead senior consultants who shape strategy, elevate delivery quality, and accelerate customer outcomes.

You will partner with Sales, Customer Success, Product, Engineering, and executive customers to translate market insight into roadmaps, ensure scalable delivery, and build a high-performing, financially sound organization.

Qualifications

• Extensive leadership of senior professionals and global teams.
• Deep fluency in AI-enabled services and governance.
• Experience shaping portfolio strategy and delivery standards.
• Strong executive communication and cross-functional influence.
• Proven track record driving value realization and margin.

Responsibilities

• Define global AI Services Consulting strategy and operating model.
• Forecast demand, capacity, and optimize utilization to drive value.
• Create metrics, governance, and escalation for outcomes.
• Collaborate with Sales, Customer Success, Product, Engineering, Finance and regional leaders.

Skills

People leadership

AI & services authority

Operating model

Portfolio leadership

Executive advisory

GTM alignment

Education

Bachelor's degree in Business/CS/Engineering

Job description

Zendesk, Inc. seeks a Senior Director of AI Services Consulting to set the global direction for AI services and lead senior consultants who shape strategy, elevate delivery quality, and accelerate customer outcomes.

You will partner with Sales, Customer Success, Product, Engineering, and executive customers to translate market insight into roadmaps, ensure scalable delivery, and build a high-performing, financially sound organization.