Global AI Services & Strategy Director

Zendesk, Inc.; Florida, United States; Hybrid; USD 270,000 - 406,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. seeks a Senior Director, AI Services Consulting to set global strategy, lead senior leaders, and accelerate customer outcomes at scale.

You will partner with Sales, Customer Success, Product, Engineering, and executives to translate market insight into customer roadmaps and scalable growth. You will establish governance, standards, and an operating rhythm for AI engagements, ensure staffing for future work, and optimize delivery for value, margin, and predictability across

Qualifications

• Senior leadership experience in professional services or enterprise SaaS.
• Proven ability to translate market insights into delivery strategy.
• Experience building scalable operating models and governance.

Responsibilities

• Set global AI Services Consulting strategy and operating model.
• Own portfolio capacity, prioritization, and commercial performance.
• Create executive accountability for outcomes and value realization.
• Lead cross-functional alignment and executive customer engagement.
• Build the leadership bench and AI consulting capability.
• Develop directors, senior managers, and consultants with clear paths.

Skills

Executive leadership

AI services expertise

Enterprise strategy

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree in Business/CS/Engineering

Advanced AI or program leadership credentials

Job description

Zendesk, Inc. seeks a Senior Director, AI Services Consulting to set global strategy, lead senior leaders, and accelerate customer outcomes at scale.

You will partner with Sales, Customer Success, Product, Engineering, and executives to translate market insight into customer roadmaps and scalable growth. You will establish governance, standards, and an operating rhythm for AI engagements, ensure staffing for future work, and optimize delivery for value, margin, and predictability across