Global SAP Delivery Leader - Ops & Services (Hybrid)

EY

Indianapolis (IN)

Hybrid

USD 139,000 - 255,000

Full time

6 days ago
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Benefits offered by this job

Hybrid work model
Medical & Dental
401(k) Plan
Paid time off

Job summary

EY is seeking a Senior SAP Delivery Manager to lead post-transition SAP operations and service delivery. You will run, maintain, and support technology projects, ensuring successful deployments to user communities across onshore, nearshore, and offshore teams.

You will balance hands-on SAP functional delivery with team leadership, driving continuous improvement, and ensuring value realization for clients in a globally connected, hybrid work environment.

Qualifications

  • Bachelor’s degree required (4-year).
  • Typically 5–7 years of SAP Operations or SAP project delivery experience.
  • Expertise in Application Management is essential.
  • Experience in SAP Managed Services or AMS operating models.
  • Familiarity with Agile terminology and methods.
  • Strong customer orientation and experience in customer support operations.
  • Understanding of Data Delivery and Management.
  • Proficiency in Stakeholder Management.
  • Experience in Technology Service Management is necessary.
  • Ability to establish client trust and value.

Responsibilities

  • Deliver quality SAP support and issue resolution within core business domains.
  • Provide hands-on SAP functional leadership in one primary domain (FICO, SCM, Procure ment, or OTC).
  • Drive continuous improvement and standardization initiatives.
  • Ensure adherence to SLAs and OLAs set by service delivery.
  • Lead cross-location SAP delivery teams (onshore, nearshore, offshore).
  • Serve as escalation point for complex issues; drive root-cause analysis.
  • Partner with client stakeholders to align SAP operations with business outcomes.

Skills

SAP ERP
S/4HANA
FICO
OTC
Delivery leadership
People management
ITIL
SAP delivery teams
Offshore delivery
Communication
Analytical thinking
Problem solving
Stakeholder management
Hybrid collaboration
Customer orientation

Education

Bachelor's degree

Tools

SAP

Job description

EY is seeking a Senior SAP Delivery Manager to lead post-transition SAP operations and service delivery. You will run, maintain, and support technology projects, ensuring successful deployments to user communities across onshore, nearshore, and offshore teams.

You will balance hands-on SAP functional delivery with team leadership, driving continuous improvement, and ensuring value realization for clients in a globally connected, hybrid work environment.

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