Global SAP Delivery Leader - Ops & Services (Hybrid)

EY; Indianapolis (IN); Hybrid; USD 139,000 - 255,000; Full time

Benefits offered by this job

Hybrid work model

Medical & Dental

401(k) Plan

Paid time off

Job summary

EY is seeking a Senior SAP Delivery Manager to lead post-transition SAP operations and service delivery. You will run, maintain, and support technology projects, ensuring successful deployments to user communities across onshore, nearshore, and offshore teams.

You will balance hands-on SAP functional delivery with team leadership, driving continuous improvement, and ensuring value realization for clients in a globally connected, hybrid work environment.

Qualifications

• Bachelor’s degree required (4-year).
• Typically 5–7 years of SAP Operations or SAP project delivery experience.
• Expertise in Application Management is essential.
• Experience in SAP Managed Services or AMS operating models.
• Familiarity with Agile terminology and methods.
• Strong customer orientation and experience in customer support operations.
• Understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Experience in Technology Service Management is necessary.
• Ability to establish client trust and value.

Responsibilities

• Deliver quality SAP support and issue resolution within core business domains.
• Provide hands-on SAP functional leadership in one primary domain (FICO, SCM, Procure ment, or OTC).
• Drive continuous improvement and standardization initiatives.
• Ensure adherence to SLAs and OLAs set by service delivery.
• Lead cross-location SAP delivery teams (onshore, nearshore, offshore).
• Serve as escalation point for complex issues; drive root-cause analysis.
• Partner with client stakeholders to align SAP operations with business outcomes.

Skills

SAP ERP

S/4HANA

FICO

OTC

Delivery leadership

People management

ITIL

SAP delivery teams

Offshore delivery

Communication

Analytical thinking

Problem solving

Stakeholder management

Hybrid collaboration

Customer orientation

Education

Bachelor's degree

Tools

SAP

Job description

EY is seeking a Senior SAP Delivery Manager to lead post-transition SAP operations and service delivery. You will run, maintain, and support technology projects, ensuring successful deployments to user communities across onshore, nearshore, and offshore teams.

You will balance hands-on SAP functional delivery with team leadership, driving continuous improvement, and ensuring value realization for clients in a globally connected, hybrid work environment.