Global SAP Delivery Lead – Ops & Services

EY; Baltimore (MD); Hybrid; USD 139,000 - 255,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Flexible vacation policy

Job summary

EY is seeking a Senior SAP Delivery Manager to oversee post-transition SAP operations and managed services. You will lead onshore, nearshore, and offshore teams, drive service improvements, and ensure delivery excellence across Finance, SCM, Procurement, and OTC domains.

The role emphasizes hands-on SAP ownership, client collaboration, and cross-functional leadership in a globally connected EY Tech Ops environment with a hybrid working model.

Qualifications

• Bachelor’s degree required in a relevant field.

Responsibilities

• Deliver quality SAP support and issue resolution within key business processes.
• Lead and coach globally distributed SAP delivery teams across onshore, nearshore, and offshore.
• Ensure adherence to SLAs and OLAs established by service delivery.
• Partner with client stakeholders to align SAP operations with business outcomes.

Skills

SAP ERP

FICO/OTC

Delivery leadership

Global teams

ITIL processes

Stakeholder management

Communication

Problem solving

Hybrid collaboration

Education

Bachelor’s degree

Tools

SAP S/4HANA

RISE

GROW

Job description

EY is seeking a Senior SAP Delivery Manager to oversee post-transition SAP operations and managed services. You will lead onshore, nearshore, and offshore teams, drive service improvements, and ensure delivery excellence across Finance, SCM, Procurement, and OTC domains.

The role emphasizes hands-on SAP ownership, client collaboration, and cross-functional leadership in a globally connected EY Tech Ops environment with a hybrid working model.