Global SAP Delivery Lead – Hybrid Ops & Support

EY; Charleston (WV); On-site; USD 139,000 - 255,000; Full time

Job summary

EY in the United States seeks a Senior SAP Delivery Manager within Technology Operations to lead post-transition SAP managed services, ensuring successful deployment to users and ongoing support. You will balance people leadership with hands-on SAP functional ownership, driving continuous improvement and automation initiatives.

You will collaborate with client stakeholders, manage offshore delivery, and ensure alignment of SAP operations with business outcomes while navigating a dynamic,

Qualifications

• Bachelor’s degree (4-year degree).
• Typically, no less than 5–7 years of relevant SAP Operations experience.
• Expertise in Application Management is essential.
• Demonstrated experience in SAP Managed Services or AMS operating models.
• Knowledgeable of Agile terminology and methods.
• Strong customer orientation and experience in Customer Support Operations.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong Troubleshooting and Triage skills.
• Excellence in Building and Managing Relationships.
• The ability to establish Client Trust and Value.
• Strong communication skills, especially Communicating With Impact.
• Digital Fluency is required.
• Emotional Agility is important.
• Proficiency in Hybrid Collaboration.
• Strong Complex Problem-Solving abilities.
• Critical Thinking for success.
• A focus on Driving Outcomes.
• Learning Agility to adapt to new challenges.

Responsibilities

• Delivering quality support and resolving issues within key business processes.
• Providing hands-on SAP functional leadership in one domain (FICO/SCM/OTC/Procurement).
• Contributing to continuous improvement and standardization initiatives.
• Ensuring adherence to SLAs and OLAs established by service delivery.
• Leading cross-location SAP delivery teams across onshore, nearshore, and offshore resources.
• Serving as escalation point for complex functional/operational issues and driving root cause analysis.

Skills

SAP ERP

FICO

SCM

OTC

Offshore delivery

People mgmt

Customer focus

ITIL

Communication

Analytical thinking

Hybrid work

Problem solving

Outcome focus

Leadership

Education

Bachelor's degree

Tools

Agile methodologies

Agile

ITIL processes

Job description

EY in the United States seeks a Senior SAP Delivery Manager within Technology Operations to lead post-transition SAP managed services, ensuring successful deployment to users and ongoing support. You will balance people leadership with hands-on SAP functional ownership, driving continuous improvement and automation initiatives.

You will collaborate with client stakeholders, manage offshore delivery, and ensure alignment of SAP operations with business outcomes while navigating a dynamic,