Global SAP Delivery Lead | Operations & Team Leadership

EY; Boca Raton (FL); Hybrid; USD 139,000 - 255,000; Full time

Job summary

EY is seeking a Senior Support Services professional to lead SAP delivery and post‑transition support, aligning SAP operations with client business outcomes. You will manage cross‑location teams across onshore, nearshore, and offshore, driving continuous improvement and effective issue resolution.

You will leverage strong SAP functional expertise in FICO/OTC/Procurement, agile methods, and ITIL processes to ensure service excellence and client value in a dynamic environment.

Qualifications

• Bachelor’s degree (4-year minimum).
• Typically, 5–7 years of SAP Operations experience.
• Expertise in Application Management is essential.
• Demonstrated experience in SAP Managed Services or AMS operating models.
• Knowledgeable of Agile terminology and methods.
• Strong customer orientation and experience in Customer Support Operations.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting and Triage skills.
• Excellence in Building and Managing Relationships.
• Ability to establish Client Trust and Value.
• Strong communication skills with Impact.
• Digital Fluency.
• Emotional Agility.
• Proficiency in Hybrid Collaboration.
• Strong Complex Problem-Solving abilities.
• Critical Thinking skills for success.
• Focus on Driving Outcomes.
• Learning Agility to adapt to new challenges.

Responsibilities

• Deliver quality support and resolve issues within key business processes.
• Provide hands-on SAP functional leadership and issue resolution in one primary domain (FICO/SCM/Procurement/OTC).
• Contribute to initiatives driving continuous improvement and standardization.
• Ensure adherence to SLAs and OLAs set by service delivery.
• Lead and manage cross-location SAP delivery teams (onshore, nearshore, offshore).
• Serve as escalation point for complex functional issues and drive root-cause analysis.
• Partner with client stakeholders to align SAP operations with business outcomes.

Skills

SAP ERP

FICO

OTC

Delivery leadership

Agile

Customer focus

ITIL

Communication

Problem solving

Stakeholder management

Data delivery

Technology service management

Relationship building

Hybrid collaboration

Driving outcomes

Learning agility

Education

Bachelor’s degree

Tools

SAP

ITIL

Automation tools

MS Office

Job description

EY is seeking a Senior Support Services professional to lead SAP delivery and post‑transition support, aligning SAP operations with client business outcomes. You will manage cross‑location teams across onshore, nearshore, and offshore, driving continuous improvement and effective issue resolution.

You will leverage strong SAP functional expertise in FICO/OTC/Procurement, agile methods, and ITIL processes to ensure service excellence and client value in a dynamic environment.