Global Sales Order & Logistics Specialist

GatesAir; Quincy (IL); Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

401k matching

Descripción de la vacante

GatesAir in Quincy, IL is seeking a detail-oriented Sales Operations Coordinator to manage the sales order system, track shipments, and resolve order inquiries. You will act as the main contact for order status and collaborate with logistics to support timely deliveries.

The role requires a Bachelor's degree or equivalent experience, strong organization and communication skills, and proficiency with sales order software. Starting pay is $22.00/hour with full benefits.

Formación

• Bachelor's degree or equivalent experience in a related field.
• Proven experience in sales order processing and coordination.
• Strong organizational and communication skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in using sales order systems and relevant software applications.
• Excellent problem-solving and conflict resolution abilities.
• Knowledge of international shipping and logistics is a plus.

Responsabilidades

• Monitor and manage the sales order system to ensure the accurate receipt and booking of sales orders in accordance with division guidelines.
• Track sales shipments, deliveries, billing, and backlog activities while maintaining up-to-date records in the system.
• Act as the primary point of contact for inquiries regarding the status of orders, proactively assisting in resolving customer order conflicts or difficulties.
• Send manual invoices for payments due prior to booking or shipment to facilitate a seamless transaction process.
• Efficiently enter and process return material authorizations (RMA) following established guidelines and processes.
• Collaborate with the service team to provide urgently needed installation materials, ensuring smooth completion of installations.
• For major accounts, deliver regular summarized status reports to customers, which may involve dedicated conference calls.
• Handle international shipments in collaboration with the logistics team to ensure the timely provision of necessary documents for accurate commercial invoices and packing lists.
• Provide accurate and precise order status updates to senior management, enabling informed decision-making.
• Identify and report shortages to the planning and purchasing departments on a case-by-case basis.

Conocimientos

Organizational skills

Communication skills

Attention to detail

Multitasking

Problem solving

Conflict resolution

International shipping knowledge

Educación

Bachelor's degree or equivalent experience in a related field

Herramientas

Sales Order Systems

Descripción del empleo

GatesAir in Quincy, IL is seeking a detail-oriented Sales Operations Coordinator to manage the sales order system, track shipments, and resolve order inquiries. You will act as the main contact for order status and collaborate with logistics to support timely deliveries.

The role requires a Bachelor's degree or equivalent experience, strong organization and communication skills, and proficiency with sales order software. Starting pay is $22.00/hour with full benefits.