Service Logistics Associate

GatesAir; Quincy (IL); On-site; USD 22,000 - 32,000; Full time

Job summary

GatesAir is seeking a Service Logistics Associate – Coordinator to manage logistics for service orders and ensure timely fulfillment in a warehouse setting in Quincy, IL. Responsibilities include processing orders, coordinating carriers, and maintaining inventory records.

The role emphasizes strong communication, attention to detail, and teamwork to support high-quality customer service while upholding safety and efficiency standards.

Qualifications

• 1-2 years of experience in logistics, warehousing, or a related field.
• Experience with customer service, inventory management, and order processing systems is highly desirable.
• High school diploma or equivalent required; associate’s degree or relevant certification preferred.

Responsibilities

• Order processing & fulfillment: receive, process, and fulfill orders.
• Coordinate with carriers to arrange shipments.
• Inventory management: ensure stock is stored safely and organized.
• Documentation & record keeping: maintain shipment and inventory movement records.
• Quality control: inspect products before shipment and report issues.
• Continuous improvement: identify ways to improve logistics processes and reduce costs.

Skills

Customer service

Inventory management

Order processing

Communication

Attention to detail

Teamwork

Microsoft Office

Physical fitness

Education

High school diploma

Associate degree preferred

Tools

Inventory software

MS Office

Job description

Company Overview

GatesAir has been an innovator in over-the-air broadcasting for over 100 years, offering the industry’s broadest portfolio to help connect our customers to what’s next in television, radio, and signal distribution.

As the world’s premiere provider of broadcast transmitters and STL codecs, we leverage the best use of wireless spectrum for radio and TV stations around the world. With customers in more than 185 countries, GatesAir leads the industry in innovation and design breakthroughs, improving efficiency and reducing total cost of ownership.

At GatesAir, we recognize that our employees are the key to our continued success. Wherever your skills fit in our business -- from engineering and sales to service and support -- you'll have the opportunity to play a critical role in helping customers monetize new opportunities while serving the audiences that depend on their content.

If you're looking to join a market leader and take your career to the next level, contact us today!

Specific duties include but are not limited to

The Service Logistics Associate – Coordinator will manage and coordinate the logistics related to service orders. This role typically involves tasks related to processing and shipping products, as well as handling inventory, coordinating with service teams, and ensuring timely and accurate order fulfillment.

Responsibilities:

• Provide world-class customer service using clear communication methods while delivering timely and accurate responses to inquiries.
• Order Processing & Fulfillment:
  • Receive, process, and fulfill orders.
  • Prepare and package products for shipment according to company standards and customer requirements.
  • Coordinate with carriers.
• Inventory Management:
  • Ensure that all inventory is stored safely and organized efficiently.
• Documentation & Record Keeping:
  • Maintain accurate records of all shipments, returns, and inventory movements.
  • Prepare shipping documents, including packing slips and labels.
  • Enter data into the GatesAir’s logistics and inventory management systems.
• Quality Control:
  • Inspect products and packages before shipment to ensure they meet quality standards.
  • Report any issues or discrepancies to management and take corrective actions as necessary.
• Continuous Improvement:
  • Identify and suggest improvements to logistics processes to enhance efficiency and reduce costs.
  • Participate in team meetings and contribute ideas for improving logistics operations.

Qualifications

Qualifications:

• Experience:

• 1-2 years of experience in logistics, warehousing, or a related field.
• Experience with customer service, inventory management, and order processing systems is highly desirable.

• Skills:

• Excellent written, verbal, listening, and teamwork skills to effectively communicate with all internal and external customers.
• Attention to detail and accuracy in handling orders and inventory.
• Motivated to achieve stated goals and objectives.
• Demonstrated problem solving skills with the ability to work in a fast-paced environment and juggle multiple competing tasks / demands effectively.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office Suite and inventory management software.
• Ability to lift and move packages up to 40lbs.

Education:

• High school diploma or equivalent required; associate’s degree or relevant certification preferred.

Working Conditions:

• Primarily warehouse or distribution center environment.
• May require standing for extended periods, bending, lifting (up to 40 lbs), and other physical activities.

GatesAir offers a full benefits package, including medical, dental, vision, life, and disability insurance; 401k matching and vacation starting out at 3 weeks annually. Starting pay depends on experience, base of range is $19.50/hour.

EEO Statement:

GatesAir is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, religion, national origin, sex, gender, gender identity, gender expression, age, sexual orientation, disability (physical or mental), medical condition, marital status, ancestry, protected veteran status, genetics and any other protected group status or non-job related characteristics as directed by law.