Global Sales & Ops Training Lead

MSX International; Detroit (MI); On-site; USD 52,000 - 65,000; Full time

Job summary

MSX International is seeking a Training Specialist in Detroit, MI to design and deliver training programs for employees and external clients. Responsibilities include evaluating training needs, preparing and leading client training with a standardized curriculum, and training new hires to align with market needs.

The role requires staying current on sales and product knowledge, collaborating with the Training Department and Market Management, and maintaining professional discretion with training

Qualifications

• Develop and cultivate a never-ending appetite for learning to broaden your knowledge and those of your students.
• Strong organization and time-management skills to prioritize and set goals for productivity.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Effective communication (verbal and written) and interpersonal skills to inspire and engage learners.
• High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques as related to instruction.
• Background in content delivery and creation using modern methods and technology.
• A minimum of bachelor’s degree (BSc) in education, other related courses, and/or a mix of relevant industry knowledge, experience and certifications.

Responsibilities

• Conduct training and education programs for employees and external clients.
• Assist in evaluating training needs by evaluating employee knowledge, skills and abilities against needs of job or role, and identifying gaps where training is needed.
• Assist in evaluating training needs by evaluating client knowledge, skills and abilities against needs of job or role, and identifying gaps where training is needed.
• Prepare and lead client training using a standardized curriculum.
• Conduct ongoing training of existing team members, in classroom or field.
• Assist in training internal new hires to help embrace client culture and understand roles and responsibilities for markets to be supported.
• Assist in Kaizen and other employee process efficiency / productivity exercises.
• Stay current on both sales and technical product knowledge.
• Work with other team members in the Training Department, MSX Management, and respective Market Management to assist in training plans.
• Consistently reviews training materials for preparation and perspective.
• Contributes to the training evaluation by collecting feedback from trainees and collaborating with Management.
• Always maintain positive healthy team and customer relationships.
• Always maintain their discretion, confidentiality, professionalism with the materials and programs used and executed.

Skills

Organization

Time management

Communication

Empathy

Content delivery

Curriculum design

Learning agility

Education

Bachelor's degree in education

Job description

MSX International is seeking a Training Specialist in Detroit, MI to design and deliver training programs for employees and external clients. Responsibilities include evaluating training needs, preparing and leading client training with a standardized curriculum, and training new hires to align with market needs.

The role requires staying current on sales and product knowledge, collaborating with the Training Department and Market Management, and maintaining professional discretion with training