Global Revenue Cloud & Spiff Leader

salesforce.com, inc.; California (MO); On-site; USD 229,000 - 349,000; Full time

Job summary

Salesforce is seeking a Senior Director to lead the Global Acceleration Hub for Revenue Cloud and Spiff, driving delivery acceleration, strategy, and workforce readiness across a global practice. You will partner with Product, Engineering, Sales, Customer Success, and Global Delivery to scale capabilities and deliver measurable customer value.

You will define the vision, establish metrics, and lead a high-performing team to accelerate adoption, guide strategic opportunities, and ensure alignment

Qualifications

• 10+ years of leadership experience in professional services, consulting, or enterprise SaaS delivery, including senior leadership roles.
• Domain expertise in Revenue Cloud, Quote-to-Cash, Sales Transformation, and Enterprise SaaS platforms.
• Demonstrated experience building and scaling high-performing consulting or delivery organizations.
• Strong executive presence with the ability to influence senior level stakeholders internally and externally.
• Proven ability to translate complex delivery concepts into clear business terms for diverse audiences.
• Experience driving go-to-market strategy, business growth, and operational excellence.
• Familiarity with AI-enabled sales transformation, revenue operations, and digital transformation initiatives.
• Proven ability to lead through change while developing high-performing teams and delivering measurable business outcomes.

Responsibilities

• Define and execute the strategic vision, priorities, and operating model for the Revenue Cloud and Spiff Professional Services Practice.
• Drive overall practice health, growth, scalability, and operational excellence.
• Establish annual business objectives, success metrics, and execution plans aligned to company priorities.
• Lead organizational planning, workforce strategy, and practice evolution.
• Partner with Sales leadership to develop go-to-market strategies that accelerate services adoption and customer success.
• Support strategic opportunities through executive engagement, solution strategy, deal support and customer advisory.
• Drive services bookings, pipeline growth, and revenue attainment while identifying new business opportunities.
• Collaborate across Product, Sales, Marketing, Customer Success, and Global Delivery to ensure a cohesive customer experience.
• Serve as an executive sponsor for strategic enterprise customers and key transformation initiatives.
• Build trusted advisor relationships with executive customer stakeholders, delivery, and system integrators.
• Lead executive governance discussions, risk management, escalation resolution, and business outcome planning.
• Represent the practice in executive briefings, customer events, and industry engagements.
• Establish delivery best practices, governance frameworks, quality standards, and operational processes across the practice.
• Partner with delivery organizations to improve customer outcomes, consultant effectiveness, and project success.
• Ensure alignment between consulting methodologies, product capabilities, and customer transformation objectives.
• Drive continuous improvement initiatives using customer feedback, delivery insights, and operational metrics.
• Partner with the Global Delivery Center (GDC) to offload repeatable work and scale delivery capacity across onshore, offshore, and blended models.
• Partner with Product Management and Engineering to influence roadmap priorities through Voice of Services feedback.
• Identify emerging market trends and customer needs that shape future product direction and consulting offerings.
• Champion AI-driven capabilities and innovation across consulting methodologies and customer engagements.
• Ensure innovations developed by Global Delivery Transformation, Agentic Innovation teams, and GDCs are rapidly adopted within the Revenue Cloud and Spiff practice.
• Drive adoption of new products, accelerators, and repeatable solution frameworks.
• Champion early-adopter programs and customer pilots that accelerate product maturity and customer value realization.
• Lead, coach, and develop a high-performing leadership team across consulting, architecture, enablement, and practice operations.
• Foster a culture of collaboration, accountability, innovation, inclusion, and continuous learning.
• Build scalable enablement programs that increase consultant readiness, certifications, technical expertise, and leadership capability.
• Build strong partnerships across Sales, Product, Engineering, Customer Success, Support, Marketing, and Operations.
• Influence executive decision-making through data-driven recommendations and strategic planning.
• Lead complex cross-functional initiatives that improve customer experience and business performance.
• Represent the practice in executive planning, business reviews, and strategic organizational initiatives.

Skills

Leadership experience

Revenue Cloud

Delivery leadership

Executive presence

Communication

Go-to-market

AI in sales

Change leadership

Job description

Salesforce is seeking a Senior Director to lead the Global Acceleration Hub for Revenue Cloud and Spiff, driving delivery acceleration, strategy, and workforce readiness across a global practice. You will partner with Product, Engineering, Sales, Customer Success, and Global Delivery to scale capabilities and deliver measurable customer value.

You will define the vision, establish metrics, and lead a high-performing team to accelerate adoption, guide strategic opportunities, and ensure alignment