Global Remote Partner Programs Manager

Twilio Inc.; États-Unis; À distance; USD 97 000 - 142 000; Plein temps

Avantages offerts par ce poste

Healthcare

401(k) retirement

Paid sick time

Paid personal time off

Paid parental leave

Résumé du poste

Twilio Inc. is seeking a highly organized Partner Program Manager to oversee daily Partner Operations & Commercial Systems workflows. You will clear queues, review partner applications, process deal registrations, and handle inquiries from our unmanaged partner desk.

You’ll collaborate across teams to onboard SLAs and keep operations moving smoothly. The role focuses on maintaining data accuracy across Salesforce and Airtable, with hands-on work in Zendesk and CRM systems.

Qualifications

• Experience maintaining data accuracy across CRM/PRM systems.
• Strong ability to manage day-to-day partner operations with precision.
• Familiarity with PRM platforms (Impartner) and account mapping tools (Crossbeam).

Responsabilités

• Ticket & Queue Management: clear daily Zendesk/CRM queues for partner apps, inquiries and listings.
• Deal Registration & Lead Routing: review, verify and route inbound deal registrations and co-sell feeds.
• Data Hygiene & Maintenance: keep records accurate across Salesforce and Airtable.
• Process Execution & Incremental Improvement: execute existing workflows; identify bottlenecks for automation.
• Ecosystem Understanding: knowledge of channel models (Resell, Referral, ISV, SI) and partner support inquiries.

Connaissances

Ticket management

Deal registration

CRM data hygiene

PRM familiarity

Cross-functional collaboration

Outils

Salesforce

Airtable

Zendesk

Impartner

Crossbeam

Description du poste

Twilio Inc. is seeking a highly organized Partner Program Manager to oversee daily Partner Operations & Commercial Systems workflows. You will clear queues, review partner applications, process deal registrations, and handle inquiries from our unmanaged partner desk.

You’ll collaborate across teams to onboard SLAs and keep operations moving smoothly. The role focuses on maintaining data accuracy across Salesforce and Airtable, with hands-on work in Zendesk and CRM systems.