Remote Partner Operations Manager

Bazeta; États-Unis; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Twilio is seeking a highly organized Partner Program Manager to oversee daily partner operations and commercial systems workflows. You will manage queues, review deal registrations, and ensure data accuracy across CRM/PRM platforms while collaborating with cross-functional teams to keep operations moving smoothly.

This remote-enabled role supports a global partner ecosystem, with an emphasis on program efficiency, SLA adherence, and potential automation ideas to improve processes.

Qualifications

• Experience clearing Zendesk and CRM queues for partner applications and inquiries.
• Experience reviewing deal registrations and partner leads with accuracy.
• Maintaining data integrity across CRM/PRM systems (Salesforce, Airtable).
• Familiarity with PRM platforms (Impartner) and partner mapping tools (Crossbeam).

Responsabilités

• Ticket & queue management for the partner desk, clearing daily queues.
• Review and route inbound deal registrations and co-selling feeds.
• Maintain accurate records across Salesforce and Airtable.
• Execute existing manual workflows with precision and speed.
• Leverage PRM platforms and mapping utilities for onboarding partners.

Connaissances

Ticketing

CRM

Data hygiene

Process improvement

PRM tools

Channel models

Outils

Salesforce

Airtable

Impartner

Crossbeam

Description du poste

Twilio is seeking a highly organized Partner Program Manager to oversee daily partner operations and commercial systems workflows. You will manage queues, review deal registrations, and ensure data accuracy across CRM/PRM platforms while collaborating with cross-functional teams to keep operations moving smoothly.

This remote-enabled role supports a global partner ecosystem, with an emphasis on program efficiency, SLA adherence, and potential automation ideas to improve processes.