Partner Program Manager

Bazeta; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Twilio is seeking a highly organized Partner Program Manager to oversee daily partner operations and commercial systems workflows. You will manage queues, review deal registrations, and ensure data accuracy across CRM/PRM platforms while collaborating with cross-functional teams to keep operations moving smoothly.

This remote-enabled role supports a global partner ecosystem, with an emphasis on program efficiency, SLA adherence, and potential automation ideas to improve processes.

Qualifications

• Experience clearing Zendesk and CRM queues for partner applications and inquiries.
• Experience reviewing deal registrations and partner leads with accuracy.
• Maintaining data integrity across CRM/PRM systems (Salesforce, Airtable).
• Familiarity with PRM platforms (Impartner) and partner mapping tools (Crossbeam).

Responsibilities

• Ticket & queue management for the partner desk, clearing daily queues.
• Review and route inbound deal registrations and co-selling feeds.
• Maintain accurate records across Salesforce and Airtable.
• Execute existing manual workflows with precision and speed.
• Leverage PRM platforms and mapping utilities for onboarding partners.

Skills

Ticketing

CRM

Data hygiene

Process improvement

PRM tools

Channel models

Tools

Salesforce

Airtable

Impartner

Crossbeam

Job description

# Partner Program ManagerUnited States3 hours agoID 5627583Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: Twilio## DescriptionWho we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. See yourself at Twilio Join the team as Twilio’s next Partner Program Manager. About the job As we scale our global partner ecosystem, reliable execution and team collaboration are the foundation of our success. We are seeking a highly organized, execution-focused Partner Program Manager to manage our daily Partner Operations & Commercial Systems workflows. If you bring a strong “can-do” attitude, thrive in a heads-down environment clearing issues and resolving tickets, and have hands-on experience maintaining data accuracy across CRM and PRM systems, this role is an exciting opportunity to keep Twilio’s partner engine running smoothly. In this role, you will be the operational backbone of the global partner program. Sitting within the Partner Operations & Commercial Systems pillar, your primary focus will be managing day-to-day operations: clearing support queues, reviewing partner applications, processing deal registrations, and fielding direct inquiries from our unmanaged partner desk. As a true team player, you will work closely with cross-functional partners to ensure tasks are completed accurately and on time. You will take ownership of onboarding SLAs, and proactively lean in to keep daily operations moving without friction. Responsibilities In this role, you’ll: • Ticket & Queue Management: Serve as the primary operator for the partner desk, consistently clearing daily Zendesk and CRM queues for partner applications, support inquiries, and directory listings. • Deal Registration & Lead Routing: Manually review, verify, and route inbound deal registrations and co-selling feeds, ensuring high data accuracy and strict adherence to turnaround SLAs. • Data Hygiene & Maintenance: Execute the day-to-day administrative and data-entry tasks required to keep our ecosystem running, maintaining accurate records across platforms like Salesforce and Airtable. • Process Execution & Incremental Improvement: Maintain laser focus on executing existing manual workflows with precision and speed. While executing the day-to-day is the priority, you will also be encouraged to flag bottlenecks and share ideas for future process automation. • PRM Experience: Familiarity with Partner Relationship Management (PRM) platforms (Impartner) and account mapping utilities (like Crossbeam). • Ecosystem Understanding: Understanding of standard channel models (Resell, Referral, ISV, SI) and standard partner support inquiries. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Application deadline information Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions. Source: Jobspresso (https://jobspresso.co/job/partner-program-manager-2/)This listing comes from a partner feed. Apply on the source website.