Global Partner Program Architect (Remote)

Twilio Inc.; San Francisco (CA); Remote; USD 166,000 - 208,000; Full time

Job summary

Twilio Inc. is seeking a Senior Partner Program Manager to architect and govern a globally consistent partner program.

You will design tier criteria, incentives, and governance, coordinating with cross-functional teams to drive ROI and scalable activation across EMEA, NAMER, LATAM, and APJ markets. Remote-first with occasional in-person coordination; candidates must be comfortable navigating ambiguity and delivering executive-facing guides and vendor communications.

Qualifications

• 6–8 years of experience in Partner Programs, Channel Strategy, Ecosystem Architecture, or related functions in a fast-paced technology environment.
• Proven track record designing, launching, and managing tiered partner programs and defining clear programmatic requirements.
• Deep experience managing MDF, Co-Op, or Partner Acceleration Funds, including ROI tracking and claim governance.
• Exceptional ability to distill complex program rules into executive-ready presentations and partner-facing program guides.
• Experience managing program nuances across EMEA, NAMER, LATAM, and APJ markets.
• Demonstrated resilience and a solution-oriented mindset when tackling novel business models or ill-defined challenges.

Responsibilities

• Program Architecture & Tiering: Lead the design, planning and rollout of future program architectural enhancements, establishing clear, measurable criteria and tiered benefits for all partner tracks.
• Incentive & PAF Strategy: Optimize the rules, allocation models, and pre-approved packages for the Partner Acceleration Fund (PAF), ensuring investments drive localized pipeline generation.
• Governance & Compliance: Establish and run the annual/semi-annual partner tier audit process. Enforce compliance, manage tier elevations, and ensure program integrity.
• Partner Engagement: Develop an engagement model for the program that incentivizes the right partner behaviors (certifications, deal registrations, co-marketing) over passive participation.
• Long Tail Partner Activation Strategy: Scale the unmanaged partner ecosystem using a one-to-many strategic framework, leveraging automated engagement paths, digital enablement, and self-service resources to drive activation and growth.

Skills

Partner programs

Channel strategy

Ecosystem architecture

Executive communication

Global markets

Problem solving

Job description

Twilio Inc. is seeking a Senior Partner Program Manager to architect and govern a globally consistent partner program.

You will design tier criteria, incentives, and governance, coordinating with cross-functional teams to drive ROI and scalable activation across EMEA, NAMER, LATAM, and APJ markets. Remote-first with occasional in-person coordination; candidates must be comfortable navigating ambiguity and delivering executive-facing guides and vendor communications.