Global Regulatory Support Specialist (German Speaker)

Regnology Group GmbH; United States; À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Buddy program

Training opportunities

Internal mobility program

Team events

Résumé du poste

Regnology Group GmbH is seeking a Customer Support Specialist – Regulatory Reporting (German Speaker) to provide functional support to clients using our regulatory reporting products. You will help ensure 24/7 service continuity through a Follow the Sun model and work across regions to deliver timely solutions.

The role requires strong financial knowledge, Excel proficiency, and fluent German and English. You will analyze business rules, troubleshoot configuration issues, and contribute to

Qualifications

• Master’s degree in Finance, Business Administration, Economics or a related field.
• 3–5 years of experience in customer service, business analysis, or working with financial software solutions.
• Experience in a financial institution is a strong asset.
• High knowledge of regulatory reporting workflows (e.g. Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS).
• Fluent German and English (C1 level) in business contexts.

Responsabilités

• Provide functional support for regulatory reporting products and resolve client inquiries.
• Analyze and troubleshoot business rules and configurations to resolve issues.
• Investigate discrepancies in regulatory calculations with internal teams to deliver solutions.
• Participate in on-call rotations and ensure smooth handovers across regions.
• Contribute to knowledge base content and client-facing documentation.

Connaissances

Excel proficiency

German & English comms

Analytical skills

Cross-functional collaboration

Formation

Master’s degree in Finance/Business/Economics or related field

Outils

SQL queries

Ticketing systems

Description du poste

Regnology Group GmbH is seeking a Customer Support Specialist – Regulatory Reporting (German Speaker) to provide functional support to clients using our regulatory reporting products. You will help ensure 24/7 service continuity through a Follow the Sun model and work across regions to deliver timely solutions.

The role requires strong financial knowledge, Excel proficiency, and fluent German and English. You will analyze business rules, troubleshoot configuration issues, and contribute to