Global FinTech Customer Support Specialist

Regnology; EE. UU.; A distancia; USD 48.000 - 72.000; Jornada completa

Descripción de la vacante

Regnology in the United States is hiring an entry-level Customer Support Specialist for our Financial Platforms. You will be the first point of contact for clients using our regulatory banking, risk, and tax software, providing product support and contributing to 24/7 global service continuity.

You will build a foundation in financial technology and play a key role in helping institutions navigate regulatory requirements while collaborating with a diverse, global team that values knowledge

Formación

• Bachelor’s or Master’s degree in Finance, Economics, Business, IT, or related field preferred.
• 0–2 years of experience in customer service or with financial software solutions encouraged to apply.
• Interest in technology and finance; eagerness to learn financial regulations and software.
• Excellent problem-solving and analytical abilities with attention to detail.
• Familiarity with basic troubleshooting: reviewing logs, access, configurations, SQL queries.

Responsabilidades

• Serve as a primary contact for clients using our financial reporting products, resolving inquiries about rules, configurations, and outputs.
• Analyze and troubleshoot data discrepancies, reporting logic, and system behavior via internal tools and logs.
• Guide clients through resolution with clear, structured communication and high service quality.
• Investigate regulatory calculation discrepancies and collaborate with internal teams to deliver solutions.
• Work with technical and product teams to ensure issues are resolved thoroughly.
• Participate in rotating on-call shifts for weekend or after-hours support.
• Ensure smooth handover and coordination with other regions as part of Follow the Sun model.
• Support incident response efforts for high-priority issues and document learnings.
• Contribute to cross-functional improvements in processes and product features.
• Help develop internal knowledge base content and client-facing documentation.

Conocimientos

Problem solving

Analytical thinking

Communication skills

SQL queries

Jira / Zendesk

Log review

Java basics

AWS

Kubernetes

Educación

Bachelor/Master degree

Herramientas

Jira

Zendesk

Descripción del empleo

Regnology in the United States is hiring an entry-level Customer Support Specialist for our Financial Platforms. You will be the first point of contact for clients using our regulatory banking, risk, and tax software, providing product support and contributing to 24/7 global service continuity.

You will build a foundation in financial technology and play a key role in helping institutions navigate regulatory requirements while collaborating with a diverse, global team that values knowledge